Injury Adjuster

Root Insurance

3d•Remote

About The Position

As an Injury Adjuster, you will play a critical role in enforcing the fundamental fairness on which Root was founded. You will be asked to push the boundaries of what’s required and to think critically as to what customers want and how that best aligns with the product. The goal is to leverage technology, data, and a team of highly talented people to build a claims experience that is recognized as number one in the industry.

Requirements

2+ years of successful experience handling personal auto insurance claims across multiple states where the applicant was directly responsible for coverage decisions, liability determinations, issuing payments, taking recorded statements, responding to correspondence, requesting authority from supervisor(s), and negotiating settlement of third-party bodily injury claims across multiple states
Demonstrated high quality claim handling balanced with strong productivity
Strong technical understanding of liability and casualty principles
Aptitude to quickly learn and apply new concepts
Coachable and committed to professional growth
Experience managing complex personal auto claims through closure
Viewed as a resource within team and functional area
High sense of professionalism while remaining empathetic
Familiarity with claims best practices required
Curious in nature
Great attention to detail
Ability to approach problems with an open mind

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Delivers an industry-leading claim experience for all policyholders and claimants
Confirms coverage and determines liability for a wide range of accident scenarios
Consistently makes prompt and courteous contact with every party involved in a claim
Maintains and updates a diary/schedule for each claim in the adjuster's pending
Responds to claim correspondence in a timely fashion with very high quality
Obtains detailed accident descriptions from drivers, passengers and witnesses
Coordinates the repair of damaged vehicles, and assists with rental reimbursement
Sets and maintains a loss reserve for every claim in the adjuster's pending
Evaluates and settles injury claims from soft tissue to fatalities, including attorney-represented claims
Provides input for continuous development of claims guidelines and best practices
Recommends potential product developments and process improvements
Interacts and communicates effectively with customers, peers, vendors and managers
Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications