Injury Adjuster

Distro • Colorado Springs, CO

12d • $57,000 - $77,000 • Hybrid

About The Position

The Injury Adjuster is an experienced claims professional responsible for delivering exceptional member service while handling non-attorney-involved soft tissue bodily injury claims and related auto physical damage exposures. The role manages claims from investigation through resolution and provides proactive, concierge-level communication and timely support.

This is a hybrid position based in Colorado Springs, Colorado. The schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m. local office time. Relocation assistance is not available. The position may also support catastrophe response operations, which can involve mandatory on-call periods, evening, weekend, or holiday work, and travel with minimal notice.

Requirements

• High school diploma or GED.
• At least 1 year of injury adjusting or auto liability adjusting experience, including complex vehicle physical damage claims such as total loss, multi-vehicle, or non-owned vehicle claims.
• Working knowledge of auto claims contracts, coverage evaluation, investigation, negotiation, adjudication, and state insurance regulations.
• Strong negotiation, conflict resolution, communication, problem-solving, and time-management skills, along with sound financial judgment.
• Ability to acquire and maintain required insurance adjuster licenses within 90 days, with up to 3 attempts.

Nice To Haves

• Current experience in a Senior Auto Adjuster / Complex role, or 1+ year as a Complex Senior Auto Adjuster.
• 2+ years of auto liability or casualty adjusting experience with complex or multi-vehicle claims.
• Previous experience handling total loss claims.

Responsibilities

• Adjust non-attorney-involved soft tissue bodily injury and auto physical damage claims within assigned authority.
• Confirm policy coverage, investigate loss details, determine legal liability, and evaluate damages in compliance with state laws and regulations.
• Guide members through claim timelines and next steps while providing proactive, best-in-class service and communication.
• Collaborate with internal teams, business partners, and vendors to resolve claims efficiently.
• Monitor and manage claim-related risk.
• Participate in catastrophe response operations, which may include mandatory on-call periods, evening, weekend, or holiday work, and travel with minimal notice.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED