Injury Adjuster

Distro • Colorado Springs, CO

10d • Hybrid

About The Position

The Injury Adjuster handles non-attorney-involved soft tissue bodily injury claims and related auto physical damage exposures, managing claims from investigation through resolution. The role provides proactive, concierge-level member communication and timely support while delivering exceptional member service. This is a hybrid position in Colorado Springs, Colorado, with a Monday–Friday schedule from 9:00 a.m. to 5:30 p.m. local office time. Relocation assistance is not available.

Requirements

• High school diploma or GED.
• At least 1 year of injury adjusting or auto liability adjusting experience, including complex vehicle physical damage claims such as total loss, multi-vehicle, or non-owned vehicle claims.
• Working knowledge of auto claims contracts, coverage evaluation, investigation, negotiation, adjudication, and state insurance regulations.
• Strong negotiation, conflict resolution, communication, problem-solving, and time-management skills, together with sound financial judgment.
• Ability to acquire and maintain required insurance adjuster licenses within 90 days, with up to 3 attempts.

Nice To Haves

• Current experience in a Senior Auto Adjuster / Complex role, or at least 1 year as a Complex Senior Auto Adjuster.
• At least 2 years of auto liability or casualty adjusting experience with complex or multi-vehicle claims.
• Previous experience handling total loss claims.

Responsibilities

• Adjust non-attorney-involved soft tissue bodily injury and auto physical damage claims within assigned authority.
• Confirm policy coverage, investigate loss details, determine legal liability, and evaluate damages in compliance with state laws and regulations.
• Guide members through claim timelines and next steps with proactive communication and service.
• Partner with internal teams, business partners, and vendors to resolve claims efficiently while monitoring and managing risk.
• Participate in catastrophe response operations, which may involve mandatory on-call periods, evening, weekend, or holiday work, and travel with minimal notice.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED