Ingénieur de service client ACIS / ACIS Customer Care Service Engineer

GE Vernova•La Prairie, QC

About The Position

The ACIS Customer Care Service Engineer supports GE’s customers with their AC sub-station maintenance and operation. They will be responsible for leading the technical portion of multi-year service contracts. The selected candidate will develop and maintain expertise in the operation and maintenance of AC sub-stations assets, building on GE’s know-how and the industry’s best practices.

Requirements

Degree in electrical or mechanical engineering.
Knowledge of HV Breakers, disconnector switches or transformers.
Experience in maintenance and commissioning activity of high voltage equipment.
At least 5 to 10 years of meaningful experience.

Nice To Haves

Excellent customer management skills.
Ability to work under pressure while maintaining high quality standards.
Exceptional oral and written communication skills.
Pragmatic, result and quality oriented.
Willing to travel occasionally to see new products and learn.
Demonstrated ability to analyze and solve problems.
Ability to document, write technical reports and plan site activities.
EHS focused.

Responsibilities

Lead technical portion on multi-year service and warranty contracts.
Make sure that customer events are properly logged into GE platform.
Supervise or perform troubleshooting to provide a solution to the customer.
Regularly meet the customers under contracts to discuss open item closure and progress.
Support the warranty or service contract project manager with identifying the support contractually covered by a contract.
Review Site mission preparation to guarantee that problems will be addressed promptly at the first visit.
Support Field team with site mandate execution.
Review site mission preparation, identify any scope gap and enforce preparation processes with the field manager support: Planning, tool list, isolation plan, procedures…
Review site mission reports, promote report template improvement if necessary.
Support Tendering and application engineering team.
Provides recommendations in ITO phase when requested by application engineering (Upgrades, qty of spares, manhours to execute a scope, tool list, part creation in ERP…).