Infrastructure Wiring Lead

Marriott Vacations Worldwide

About The Position

The Infrastructure Wiring Lead Unified Communications leads and executes processes, standards, and technology activities supporting the company’s strategic direction for structured wiring projects at resorts. The role serves as a senior technical subject matter expert for structured wiring and related unified communications infrastructure, partnering with vendors and business stakeholders to understand requirements, develop solutions, and meet service-level agreements. It reports directly to the Director of Unified Communications and works closely with Architecture & Construction, IT disciplines, IT Security and Controls, Internal Audit, Asset Management, Procurement, and other groups to ensure compliance with requirements. The position coordinates low-voltage structured wiring projects, resolves technical and operational issues, manages vendor relationships and technology road maps, and helps deliver projects on time and within budget. It leads testing, defect management, change management, and process-improvement activities, while mentoring less senior associates and promoting quality, accountability, and adoption of program objectives. The role also researches new solutions and industry practices to improve the maturity and efficiency of structured wiring at resorts.

Requirements

At least 7 years of experience in telephony, networking, and low-voltage cabling.
At least 3 years of project coordination experience.
Experience in project coordination and leadership.
Working knowledge of networking, Wi-Fi functionality, internet service providers, telephony, and low-voltage wiring.
Proficiency with MS Office Suite, including Visio, Excel, and PowerPoint.
Advanced analytical and strategic-thinking abilities.
Ability to read and understand blueprints.
Strong understanding of building codes, fire regulations, and industry guidelines such as ANSI/TIA standards.
High-level knowledge of networking and resort telephony systems and dependencies, with working knowledge of low-voltage cabling.
Deep understanding of copper cabling (Cat5e, Cat6, Cat6a) and fiber-optic cabling standards.
Project management skills.
Experience contributing to a telephony, networking, and low-voltage wiring team, with a track record of validating and delivering high-quality products.
Strong interpersonal communication skills and ability to convey clear, concise information.
Ability to work at a fast pace and encourage others to do so.
Highly self-motivated and detail-oriented, able to work with minimal oversight and effectively prioritize and execute tasks and initiatives.
Bachelor’s or master’s degree in Engineering or Computer Science, or equivalent work experience related to structured wiring.

Nice To Haves

Relevant certifications in Network+, project management, or related technologies.
ITIL Foundation certification or higher.
Project Management certification.
OSHA certification.
Experience in project management.
Experience in network engineering.
Experience in telephony engineering.
Experience with structured cable installation, codes, and compliance.
Experience with structured cable testing protocols.

Responsibilities

Coordinate and lead low-voltage structured wiring projects with the Architecture and Design team, managing goals and priorities and resolving conflicting direction.
Partner with business partners, vendors, and teammates to align supplier outcomes with structured wiring goals and objectives.
Lead and execute team and company standards for Corporate, Contact Center, and Structured Wiring.
Identify and resolve moderate to complex technical and operational issues with technology partners, vendors, suppliers, and business leaders.
Collaborate with Architecture & Construction, business and technology leadership, security teams, and stakeholders to define requirements and develop features that optimize business processes.
Lead test strategy implementation and manage testing processes, introducing efficient testing practices without sacrificing quality.
Manage defect detection, documentation, escalation, and resolution confirmation, and ensure consistent approaches, tools, and reporting mechanisms.
Refine repeatable processes and improve team capabilities, efficiency, and quality.
Promote organizational accountability and use missed objectives to drive process improvements.
Coordinate internal and external resources to deliver high-quality projects on time and within budget.
Manage vendor relationships and technology road maps; evaluate new technologies for compatibility and security compliance; contribute to endpoint lifecycle management.
Manage change activities for projects, including stakeholder coordination, impact documentation, and communication of technical requirements.
Mentor and provide technical guidance and training to less senior associates, identify business-process improvements, and serve as a point of contact for problem resolution.
Provide recommendations for department operating plans to improve delivery, quality, scalability, and service outcomes.
Work with enterprise business leaders and technology partners to build support for program vision and influence adoption.
Research innovative solutions and industry best practices to improve efficiency and maturity of resort structured wiring.
Provide leadership with proactive updates on open activities and escalations.
Manage quality assurance through final walkthroughs and audits to confirm cable terminations, racks, and pathways meet specifications.