Infrastructure Vendor Ops Manager

Together AI•San Francisco, CA

1d•Remote

About The Position

Together AI is scaling its GPU infrastructure rapidly, working with a growing network of compute suppliers. As we expand, we need someone who owns the operational and financial accountability layer of our vendor relationships: tracking SLA compliance, managing credits, auditing invoices, and ensuring every dollar we spend on compute is accurate and accounted for. This role sits within the Infrastructure Strategy team and is highly cross-functional, working with infrastructure engineering, finance, and go-to-market teams. When incidents happen, our engineering team produces root-cause analyses; your job is to take that technical detail, build an airtight case for credit claims, and negotiate directly with providers until credits are recovered. You will also partner with GTM and finance to assess the downstream impact of service disruptions and inform how we handle customer-facing commitments. This requires someone with sharp attention to detail, comfort navigating technical documentation, and the persistence to hold vendors accountable.

Requirements

4+ years of experience in vendor operations, technical program management, or contract compliance in a technology infrastructure, cloud, or data center environment
Direct experience managing SLA credit processes, invoice reconciliation, and vendor performance tracking with infrastructure or cloud providers
Extreme attention to detail. You catch discrepancies others miss, whether in an invoice, a vendor SLA report, or a contract clause
Enough technical fluency to read postmortems and incident reports, understand the engineering context, and translate that into a compelling case for credit recovery.
Strong negotiation skills and persistence in vendor-facing conversations, especially when disputing charges or arguing for SLA credits
Proficiency with project management and financial tracking tools (e.g., Linear, JIRA, NetSuite, or similar). Comfort using AI tools to accelerate workflows

Nice To Haves

Experience with GPU compute or cloud infrastructure vendors specifically (colocation providers, cloud service providers, or hardware OEMs)
Background in building vendor operations processes from scratch at a fast-growing company
Familiarity with data center contract structures, including power and cooling pass-throughs, metered billing, and committed-use pricing

Responsibilities

SLA tracking and credit recovery across all GPU compute and data center suppliers, including monitoring uptime and performance commitments, documenting violations, and driving credit claims to resolution
Invoice review and validation for compute infrastructure contracts, flagging discrepancies and resolving billing issues directly with vendors.
Regular audits of vendor contracts and SLA performance to verify accuracy of charges and identify cost recovery opportunities
Using root-cause analyses prepared by the infrastructure engineering team to build the case for SLA credits, then negotiating directly with providers to recover them
Partnering with GTM and finance to assess the downstream impact of supplier service disruptions and provide the data needed to inform customer-facing remediation decisions
Building tracking systems and dashboards for vendor financial data, SLA metrics, and credit status across the supplier portfolio, using modern tooling and AI-assisted workflows where possible
Cross-functional coordination with procurement, legal, and finance to ensure contract terms are properly reflected in billing and that SLA remedies are enforced
Historical spend analysis and cost forecasting to support operating plan development and infrastructure budget planning
Process development for invoice review, SLA monitoring, and vendor financial operations as the function scales