Infrastructure Technician

Black Box • Houston, TX

2d

About The Position

The Infrastructure Technician installs and services copper and fiber optic cabling systems, including Category 3, Category 5, Cat5e, Category 6, and fiber optic structured cabling systems. This role involves evaluating, diagnosing, troubleshooting, and repairing cabling infrastructure systems, as well as performing upgrades and additions to existing infrastructure. The technician will also install and remove cabinets, racks, cable tray systems, and related communications infrastructure. Key responsibilities include coordinating with operations teams, maintaining accurate work documentation, requesting and managing equipment, supporting emergency service requests, transporting tools and materials, participating in meetings and training, and achieving performance metrics.

Requirements

• Install and service copper and fiber optic cabling systems, including Category 3, Category 5, Cat5e, Category 6, and fiber optic structured cabling systems.
• Evaluate, diagnose, troubleshoot, and repair cabling infrastructure systems.
• Perform upgrades and additions to existing cabling infrastructure.
• Install and remove cabinets, racks, cable tray systems, and related communications infrastructure.
• Coordinate with operations teams to complete projects and service requests efficiently.
• Maintain accurate work documentation, time reporting, material usage records, and project status updates.
• Request and manage equipment and supplies required for project completion.
• Support emergency service requests and after-hours work as needed to meet customer SLAs.
• Transport tools, materials, and equipment to customer locations.
• Participate in meetings, workshops, training, and safety programs.
• Achieve performance metrics and KPIs established by leadership.
• Perform other duties as assigned.

Responsibilities

• Install and service copper and fiber optic cabling systems, including Category 3, Category 5, Cat5e, Category 6, and fiber optic structured cabling systems.
• Evaluate, diagnose, troubleshoot, and repair cabling infrastructure systems.
• Perform upgrades and additions to existing cabling infrastructure.
• Install and remove cabinets, racks, cable tray systems, and related communications infrastructure.
• Coordinate with operations teams to complete projects and service requests efficiently.
• Maintain accurate work documentation, time reporting, material usage records, and project status updates.
• Request and manage equipment and supplies required for project completion.
• Support emergency service requests and after-hours work as needed to meet customer SLAs.
• Transport tools, materials, and equipment to customer locations.
• Participate in meetings, workshops, training, and safety programs.
• Achieve performance metrics and KPIs established by leadership.
• Perform other duties as assigned.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed