IT Infrastructure Technician

Elanco•Clinton, IN

1d•Onsite

About The Position

The TechOps team supports Elanco Manufacturing and Research and Development sites across North America. As an IT Infrastructure Technician, you will be based on-site at the Clinton, Indiana Manufacturing facility, providing hands-on IT support across infrastructure, end-user technologies, and local IT services in a regulated manufacturing and laboratory environment.

Requirements

Bachelor’s degree in Information Technology, Computer Networking, Computer Engineering, IT Systems Engineering, or equivalent certifications and practical experience
Minimum of 5 years of professional IT experience supporting end-user technologies and infrastructure in environments with 250+ users
Hands-on experience with end-user devices, networking, wireless technologies, video conferencing systems, digital security, asset and lifecycle management, and incident management tools such as ServiceNow

Nice To Haves

Experience working within the ITIL framework and IT service management practices
Prior collaboration with Operational Technology teams in manufacturing environments
Knowledge of regulated manufacturing and laboratory processes and IT-supported systems

Responsibilities

Ensure continuity and reliability of critical IT hardware, software, and infrastructure to support uninterrupted site operations
Provide deskside and end-user technical support, including break/fix and IMAC services for PCs, laptops, printers, iDevices, Windows 11, Microsoft Office, O365, Teams video conferencing, and telephony
Deliver last-mile support for site network equipment, cabling, connectivity, server rooms, and manufacturing and laboratory IT infrastructure
Manage local IT assets, configuration items, incidents, requests, and changes using ServiceNow
Execute local IT infrastructure projects, lifecycle management activities, and equipment procurement while maintaining accurate documentation and SOPs