Infrastructure Systems Administrator II

MedImpact Healthcare Systems, Inc.•Fremont, NE

3d•$40 - $70•Onsite

About The Position

The Infrastructure Systems Administrator position is responsible for infrastructure support and oversees overall operations of the systems and services. The Systems Administrators work under general supervision from the Manager, Information Technology. This is an internal client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.

Requirements

Bachelor’s degree in a related field along with 4 years’ experience or equivalent combination of education and experience.
Experience with Server OS’s including Windows and Linux
Experience with Exchange and Active Directory
Experience with Hyper-V networking
Change Management process and CMDBs
Working knowledge of Microsoft Office / Outlook
Patch Management
Backup Management
Azure Infrastructure
TruNAS Storage
Good network diagnostics skills; experience analyzing system and network performance monitoring and data.
Experience with diagnosing network and service issues and follow through to resolution.
Ability to assess issues, prioritize, respond and escalate appropriately.
Ability to multi-task, good time management and ability to prioritize workload.
Good interpersonal skills and willingness to work as a team player along with good communication skills (verbal and written)
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Nice To Haves

Microsoft/Linux Systems Administration certifications would be considered a bonus

Responsibilities

Researches and recommends innovative, and where possible, automated approaches for system administration tasks.
Interacts with Customers and engineers via phone and email.
Oversees and owns internal systems including Windows, Linux, Backups, Solarwinds, TruNAS and Hyper-V.
Administers Remote Desktop Services and Clustering.
Manage Azure infrastructure including backups and restoration.
Documents common issues/resolutions creating knowledge databases for the departmental reference.
Manages Change Request tasks.
Performs daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviews system and application logs
Oversees the Implementation, installation, configuration, of new Microsoft Windows server operating systems.
Monitors, troubleshoots, and evaluates existing and new Microsoft Windows server operating systems.
Oversees the application of OS patches and upgrades on a regular basis and upgrades administrative tools and utilities.
Coordinates with internal staff for baselines and maintenance windows.
Provides metrics and reports from ticketing systems; keeps management up-to-date on issues; makes recommendations to streamline processes.
Oversees Solarwinds monitoring, alerts, and reporting.