Infrastructure Systems Administrator

Accenture Federal Services • St. Louis, MO

7d • $138,600 - $170,100

About The Position

AFS is searching for an Infrastructure Systems Administrator responsible for the administration, integration, modernization, and day-to-day operational support of a self-hosted ServiceNow platform deployed on AWS in a government/defense environment. Works as part of a small, highly technical team supporting both the underlying infrastructure and advanced AI capabilities built on top of it.

Requirements

• Experience with Linux server administration
• Experience with Amazon Web Services (AWS)
• Experience with ServiceNow
• An active TS/SCI is required

Nice To Haves

• Experience with AWS AI Services
• ServiceNow Certified System Administrator (CSA)

Responsibilities

• Administers RHEL 9 servers and Windows servers supporting a self-hosted ServiceNow environment running on AWS
• Manages and maintains core AWS infrastructure including EC2 instances, RDS databases, Application Load Balancers (ALBs), security groups, and related services
• Works incidents and service requests related to platform health, stability, and performance
• Performs minor and major upgrades to the ServiceNow platform and underlying infrastructure with minimal service disruption
• Deploys, configures, and maintains ServiceNow AI capabilities including Now Assist, AI Search (AIS), Predictive Intelligence, and AI Control Tower
• Integrates ServiceNow with AWS Bedrock and large language model (LLM) backends to enable generative AI features in a self-hosted, classified environment
• Supports MCP (Model Context Protocol) server configuration and integration with AI tooling
• Maintains platform-level configuration and integration across AI capability modules
• Develops proof-of-concept (POC) solutions and investigates emerging technologies relevant to the platform and mission
• Produces engineering recommendations in response to evolving technical requirements, new customer needs, and technology advancements
• Maintains and modernizes infrastructure as platform capabilities and government requirements evolve
• Works directly with integration partners to troubleshoot and resolve issues arising from third-party integrations
• Supports other teams across the organization with platform-related needs including CMDB administration, discovery configuration, and ad hoc technical assistance
• Collaborates with stakeholders to translate operational and customer requirements into technical solutions

Benefits

• hands-on experience
• certifications
• industry training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed