Infrastructure Specialist 2

State of Ohio • Columbus, OH

2d • Onsite

About The Position

As an Infrastructure Specialist 2, you will play a key role in supporting and maintaining the technology environment for the Ohio Department of Children and Youth (DCY). This position operates across multiple technology domains, requires strong problem solving skills, and involves both independent work and collaboration with peers and customers.

Work Environment & Expectations:
You may be placed on call 24/7, depending on operational needs. You may be required to carry and respond to an agency cellular phone. Travel may be required. You must provide your own transportation or have a valid driver’s license to operate a state vehicle. The work involves balancing project responsibilities, daily operational tasks, and unexpected urgent issues that may arise. You’ll interact with both technical and non technical staff, requiring clear communication and patience. This role offers opportunities to grow your technical skill set across multiple domains and contribute to secure, reliable statewide services.

Requirements

• 48 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
• OR completion of associate core program in computer science or information systems; 30 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
• OR completion of undergraduate core program in computer science or information systems; 24 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
• OR equivalent of minimum class qualifications for employment noted above.
• Note: The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required, primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question.
• Job Skills: Information Technology
• The Ohio Department of Children and Youth does not provide employment-based visa sponsorship.
• All answers to the supplemental questions must be supported by the work experience/education provided on your civil service application. Attachments will not be considered as part of your application.
• Selection devices such as a structured interview, proficiency instrument, and/or assessment may be required for this position. Applicants must demonstrate proficiency with a passing score of applicable selection device to be considered for this position.
• Regardless of a passing or failing score, all results will be maintained for 6 months. Applicant with a passing score will be retained and utilized for a 6-month period. Applicant with a failing score in the same position may not re-take the same selection device for a 6-month period.
• Travel required, as needed.
• Must provide own transportation or in order to operate a state vehicle, you must have a valid driver’s license.
• Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.

Nice To Haves

• Strong knowledge of O365 and Exchange administration
• Experience with Microsoft Identity Manager (MIM) or similar identity lifecycle management tools
• Familiarity with Netskope or comparable web filtering solutions
• Proficiency with MECM, Software Center deployments, and endpoint configuration
• Skill in managing file permissions (NTFS, shared drives, access control)
• Strong documentation habits to support continuity and knowledge sharing
• Effective written and verbal communication with technical and non technical staff
• Experience performing file restores using enterprise backup/recovery systems
• Ability to administer Adobe Admin Console and Visual Studio Admin Console
• Understanding of ReCaptcha or similar anti bot security tools
• Strong troubleshooting and analytical skills across systems and applications
• Ability to manage multiple competing priorities in a high demand environment
• Experience using job scheduling tools such as JAMS
• Willingness to cross train and support critical operations across IT teams

Responsibilities

• Administer, troubleshoot, and support Exchange and O365 services, including mail flow, mailbox configuration, distribution groups, permissions.
• Install, configure, monitor, maintain, upgrade, and administer multiple technology platforms and systems.
• Process and administer DCY - MECM software packages and requests, ensuring timely delivery and proper configuration.
• Diagnose, analyze, and resolve technical issues across assigned technology domains; provide support directly to customers.
• Create, organize, and maintain technical documentation that supports ongoing operations and knowledge sharing.
• Review and monitor enterprise security systems; respond to alerts and alarms according to agency policies (including anti virus and spam systems).
• Interface across various hardware and software platforms to ensure compatibility, performance, and reliability.
• Provide informal mentorship to peers or lower level staff through conversation, observation, or clear technical documentation.
• Demonstrate a full understanding of duties, knowledge, skills, and abilities required at lower levels, applying them as needed at higher technical complexity.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree