Infrastructure Specialist 2

State of Ohio • Columbus, OH

1d • Onsite

About The Position

As an Infrastructure Specialist 2, you will play a key role in supporting and enhancing the organization’s technology infrastructure across multiple domains. This position is hands on, fast paced, and often requires balancing proactive system management with timely issue resolution. Our mission is to promote positive, lifelong outcomes for Ohio youth through early intervention, quality education, and family support programs. At DCY, we offer our employees a rewarding work experience in public service helping Ohioans achieve a sustainable lifestyle that includes generous benefit options and a flexible work life balance making our agency a great place to work!

Requirements

• 48 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
• Or completion of associate core program in computer science or information systems; 30 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
• Or completion of undergraduate core program in computer science or information systems; 24 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
• Or equivalent of minimum class qualifications for employment noted above.
• Must provide own transportation or in order to operate a state vehicle, you must have a valid driver’s license.

Nice To Haves

• Audio Visual/TEAMS Room Administration
• MDF/IDF on-site support (Main Distribution Frame/Intermediate Distribution Frame)
• SCCM Support (System Center Configuration Manager)
• OS (Operating System) Deployment Support

Responsibilities

• Install, configure, upgrade, monitor, and maintain multiple technology platforms and systems.
• Administer and manage contractor/vendor access, ensuring devices are connected and operating securely.
• Diagnose, analyze, and resolve technical issues for customers across several infrastructure domains.
• Create, maintain, and organize documentation to support system operations and knowledge sharing.
• Review and respond to enterprise security system alerts (e.g., antivirus, spam filtering), following agency policies and procedures.
• Work with various hardware and software platforms, ensuring compatibility and smooth integration.
• Provide informal mentorship and guidance to peers and junior staff, answering questions and offering support through conversation, observation, or documentation.
• Perform duties aligned with lower level infrastructure roles as needed, demonstrating flexibility and broad competency.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree