Infrastructure Solutions Architect

ConduentWorcester, MA

About The Position

The Infrastructure Solutions Architect designs solutions that apply infrastructure and application best practices across business lines for cloud and on-premises deployments. This role owns infrastructure solution architecture for assigned projects, ensuring appropriate standards and processes are defined, established, and followed. The architect will lead the development of future-state business area architectures using enterprise architecture frameworks to create competitive advantage, manage costs, and optimize design. They will also lead business area architecture gap analysis, including impact, ROI, time to benefit, strategic alignment, and roadmaps for expected changes, and facilitate long-term architecture planning to align business product roadmaps with the ETS roadmap. Partnering with BU CIO teams to understand short- and long-term technical objectives, including product initiatives, sales pipeline activity, and other factors that may impact portfolio delivery, is crucial. The architect ensures designed or reviewed solutions meet architectural requirements for scalability, maintainability, reliability, extensibility, usability, and security. They apply broad expertise to integrate the IT technical vision across technologies, systems, and organizations, and define how technology supports business objectives by conducting feasibility studies, developing high-level business models, preparing business cases, and assessing system implications. Ensuring business strategies, enterprise transformation activities, and technology direction remain aligned through effective strategies, policies, standards, and practices is a key responsibility. The role involves setting policy and strategy for selecting system architecture components and coordinating design activities to promote consistency and adherence to standards. Coordination of the identification and assessment of emerging hardware, software, products, methods, and techniques, evaluating their relevance and briefing staff and management as needed, is also part of the role. Collaboration with infrastructure, development, and PMO teams to meet tactical and strategic deliverables, and developing architectures for complex systems that align with requirements agreed upon with internal customers, are essential. Resolving challenges by analyzing issues, helping the team determine the best course of action, providing direction, and reallocating resources when needed is expected. Effective communication across all organizational levels, from BU CIOs and PMO leaders to infrastructure engineers and other stakeholders, is vital. The role demonstrates strong leadership, forward-thinking judgment, self-motivation, and the ability to work independently. It provides technical oversight and guidance to deployment teams to support on-time, on-budget project implementation and serves as the technical escalation point to remove roadblocks, resolve issues and risks, and keep portfolio and project delivery on track. Building strong relationships with development and infrastructure teams to ensure solutions are technically sound, issues are resolved, and projects are delivered on time and within budget is a key aspect of this position.

Requirements

  • 8+ years of IT or technical services experience, including infrastructure architecture across cloud, hybrid, and private hosting environments.
  • Strong experience with cloud services and platforms, preferably Microsoft Azure.
  • Ability to manage and prioritize multiple concurrent requests, projects, and responsibilities in a growth-oriented environment.
  • Proven ability to leverage vendor and consultant expertise to support IT project delivery and operations.
  • Strong analytical, problem-solving, and judgment skills.
  • Strong leadership and customer-facing skills.
  • Excellent verbal and written communication skills.
  • Experience with middleware technologies and databases.
  • Foundational knowledge of the following technology areas: Cloud services and platforms, Compute platforms, including Linux and Windows, Networking technologies, including LAN, WAN, and WLAN, Storage and backup technologies, including SAN environments, Server and storage virtualization, including public, hybrid, and private cloud environments, Web technologies, including web servers, application servers, and load balancers, Security technologies and processes, including firewalls, intrusion prevention, compliance monitoring, and vulnerability management.

Responsibilities

  • Own infrastructure solution architecture for assigned projects, ensuring appropriate standards and processes are defined, established, and followed.
  • Lead the development of future-state business area architectures using enterprise architecture frameworks to create competitive advantage, manage costs, and optimize design.
  • Lead business area architecture gap analysis, including impact, ROI, time to benefit, strategic alignment, and roadmaps for expected changes.
  • Facilitate long-term architecture planning to align business product roadmaps with the ETS roadmap.
  • Partner with BU CIO teams to understand short- and long-term technical objectives, including product initiatives, sales pipeline activity, and other factors that may impact portfolio delivery.
  • Ensure designed or reviewed solutions meet architectural requirements for scalability, maintainability, reliability, extensibility, usability, and security.
  • Apply broad expertise to integrate the IT technical vision across technologies, systems, and organizations.
  • Define how technology supports business objectives by conducting feasibility studies, developing high-level business models, preparing business cases, and assessing system implications.
  • Ensure business strategies, enterprise transformation activities, and technology direction remain aligned through effective strategies, policies, standards, and practices.
  • Set policy and strategy for selecting system architecture components and coordinate design activities to promote consistency and adherence to standards.
  • Coordinate the identification and assessment of emerging hardware, software, products, methods, and techniques, evaluating their relevance and briefing staff and management as needed.
  • Collaborate closely with infrastructure, development, and PMO teams to meet tactical and strategic deliverables.
  • Develop architectures for complex systems that align with requirements agreed upon with internal customers.
  • Resolve challenges by analyzing issues, helping the team determine the best course of action, providing direction, and reallocating resources when needed.
  • Communicate effectively across all organizational levels, from BU CIOs and PMO leaders to infrastructure engineers and other stakeholders.
  • Demonstrates strong leadership, forward-thinking judgment, self-motivation, and the ability to work independently.
  • Provides technical oversight and guidance to deployment teams to support on-time, on-budget project implementation.
  • Serves as the technical escalation point to remove roadblocks, resolve issues and risks, and keep portfolio and project delivery on track.
  • Build strong relationships with development and infrastructure teams to ensure solutions are technically sound, issues are resolved, and projects are delivered on time and within budget.

Benefits

  • health insurance coverage
  • voluntary dental and vision programs
  • life and disability insurance
  • a retirement savings plan
  • paid holidays
  • paid time off (PTO) or vacation and/or sick time
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