Infrastructure Services Support Engineer

ScriptPro LLC• Remote, Remote, US, Remote

9h•Hybrid

About The Position

ScriptPro's Customer Service department delivers high-quality support across a range of products and systems, helping customers navigate technical challenges with confidence. This team operates in a fast-paced environment where problem-solving, adaptability, and continuous learning are key. Every interaction is an opportunity to make a direct impact by resolving issues, building customer trust, and playing a critical role in the overall customer experience. The Infrastructure Services Support Engineer leads and assists with the implementation and deployment of ScriptPro’s cloud and virtual solutions. This is a support role requiring detailed documentation in a ticketing Customer Relationship Management (CRM) system that allows for organizing, tracking, and resolving configuration incidents. On-call rotation is required for critical outages or service interruptions.

Requirements

Bachelor’s degree in Information Technology or a related field
3+ years of server and network administration
Experience with cloud infrastructure, including administration and configuration in Azure or AWS
Knowledge of Azure App Service, Azure Relay, App Service Plans, and Application Insights
Experience configuring virtual networking solutions (e.g., ASAv or similar), including VPCs, VPNs, and Layer 2 extensions
Proficiency in vSphere VM templating, customization, deployment, and performance monitoring within the guest OS
Experience with Nutanix AHV and AOS environments
Experience creating and deploying OVF/OVA templates with customization
Experience supporting VMs in a vSphere environment
Server administration experience across Azure, VMware, AOS, and Windows Server environments
Experience with remote support tools such as Bomgar or Windows Remote Desktop
General knowledge of industry best practices and technologies
Strong analytical and critical thinking skills with the ability to assess complex problems and identify root causes
Excellent organizational and time management skills, with the ability to manage multiple tasks and priorities effectively
Strong interpersonal skills with the ability to build relationships and collaborate across cross-functional teams and all organizational levels
Excellent verbal and written communication skills
Highly motivated, adaptable, and able to thrive in a dynamic, fast-paced, and evolving environment
Must have high-speed reliable internet access with a hard-wired connection
Must have a distraction free home office workspace
Must be willing to participate in video virtual meetings (camera on)

Nice To Haves

Familiarity with enterprise storage technologies (e.g., SAN, storage tiering, iSCSI, Fibre Channel) is preferred
CompTIA Security+, A+, or Network +
Microsoft Certified Solutions Expert (MCSE) in Cloud Platform and Infrastructure
Microsoft Certified Solutions Architect (MCSA) in Server 2012 or Server 2016
Microsoft Certified: Azure Fundamentals
VMware Certified Professional

Responsibilities

Support Virtual Machines (VM’s) in vSphere and AOS environments
Configure and support Azure App Services, Azure Relays, and App Service Plans
Manage Azure resource groups/resources as recommended by Engineering
Manage Azure permissions and Azure SSL certificate renewals
Assist with developing and maintaining policies, installation guides, and documentation for Azure-related services
Monitor Azure email alerts and take appropriate action as needed
Serve as a subject matter expert for virtual machines and cloud infrastructure
Analyze and resolve support incidents and recommend changes to existing configuration processes
Participate in or lead customer disaster recovery and business continuity testing
Collaborate with customers to troubleshoot and understand issues that are assigned
Work independently while establishing procedures and guidelines to perform job functions
Participate in on-call support phone rotation
Perform other duties as assigned