Infrastructure Program Manager – Enterprise Technology Infrastructure

Hines•Houston, TX

1d•Hybrid

About The Position

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines. As an Infrastructure Program Manager with Hines, you will lead and support the execution of infrastructure buildouts, office deployments, and relocations across our global portfolio. This role is a hybrid of program delivery, technical oversight, and on-site execution. The ideal candidate brings a strong, well-rounded understanding of enterprise infrastructure and can effectively coordinate and oversee implementations across networking, servers, end-user devices, and power systems.

Requirements

Bachelor's degree from an accredited institution
Six or more years of experience in IT Infrastructure, with exposure across multiple domains
Strong working knowledge (not necessarily hands-on) of: Enterprise networking (routing, switching, WAN), WiFi design and deployment, Servers and core compute infrastructure, End-user devices (workstations, office technology), Power redundancy and resiliency concepts (UPS, failover strategies)
Experience leading or supporting infrastructure deployments (office buildouts, relocations, or similar projects)
Ability to review and understand technical designs across multiple infrastructure domains
Strong coordination and organizational skills in fast-paced environments
Excellent communication and stakeholder management skills
Willingness to travel for on-site project execution

Nice To Haves

Experience in construction or workplace technology environments
Experience working with offshore or distributed teams
Familiarity with structured cabling and physical infrastructure design
Experience leveraging AI tools to improve project delivery, reporting, or operational workflows
Certifications such as PMP, CCNA, or equivalent

Responsibilities

Lead and coordinate infrastructure workstreams for office buildouts, moves, and renovations
Oversee implementation across: Network architecture (LAN/WAN), Enterprise WiFi design and deployment, Server and core infrastructure, End-user devices (workstations and office technology), Power and redundancy systems (UPS, failover, resiliency planning)
Manage timelines, dependencies, risks, and deliverables to ensure successful execution
Serve as the on-site infrastructure lead during critical phases of deployments and office moves
Coordinate vendors, contractors, and internal teams during installation and cutover activities
Identify and resolve issues in real time to ensure smooth go-lives
Provide informed oversight across infrastructure domains without requiring day-on-day hands-on engineering
Review and validate designs from vendors and internal teams
Ensure alignment across networking, compute, end-user, and physical infrastructure
Identify risks, gaps, and dependencies across systems
Apply an AI-first approach to program planning and execution, leveraging tools such as Microsoft Copilot and AI-assisted workflows
Use AI to improve project planning, scheduling, risk identification, and dependency tracking
Streamline coordination, status reporting, and communication through automation and AI-assisted insights
Identify opportunities to embed AI into infrastructure deployment processes, vendor coordination, and operational handoffs
Stay current on emerging AI capabilities and apply them to improve delivery speed, consistency, and quality
Develop and maintain clear project documentation, deployment standards, and runbooks
Create infrastructure layouts, workflows, and deployment diagrams using tools such as Microsoft Visio (or similar)
Ensure documentation reflects both current-state implementations and scalable future-state designs
Contribute to the continuous improvement of infrastructure standards and delivery methodologies
Coordinate work across infrastructure engineers, offshore resources, and third-party vendors
Help prioritize and direct execution across distributed teams
Act as a key liaison between technical teams, project stakeholders, and business partners
Ensure all deployments align with Hines infrastructure standards and best practices
Contribute to the development and refinement of deployment standards and processes
Promote consistency, scalability, and repeatability across all office environments