Infrastructure & Production Support Analyst
RAPID EAGLE INC•Addison, TX
•Onsite
About The Position
We are looking for a hands-on Infrastructure & Production Support Analyst with strong experience supporting enterprise applications and backend infrastructure. The ideal candidate will have expertise in job scheduling, data pipelines, system monitoring, and cross-platform support across Windows and Linux environments, with strong exposure to observability tools.
Requirements
- Strong experience supporting enterprise applications and backend infrastructure.
- Expertise in job scheduling.
- Expertise in data pipelines.
- Expertise in system monitoring.
- Cross-platform support across Windows and Linux environments.
- Strong exposure to observability tools.
- Experience with AutoSys.
- Experience with Informatica workflows and data pipelines.
- Experience with Splunk and Grafana.
- Experience with incident management, problem management, and root cause analysis (RCA).
- Experience coordinating with infrastructure, database, and application teams.
- Experience supporting release activities, job scheduling changes, and environment validations.
Responsibilities
- Provide L2/L3 production and infrastructure support for critical business applications and data workflows.
- Monitor and manage batch jobs and workflows using AutoSys, ensuring timely execution and issue resolution.
- Support ETL processes and troubleshoot failures in Informatica workflows and data pipelines.
- Perform real-time monitoring and alerting using Splunk and Grafana.
- Analyze logs, system alerts, and performance metrics to quickly identify and resolve production issues.
- Work on Windows and Linux server environments for application support, patching coordination, and system health checks.
- Perform incident management, problem management, and root cause analysis (RCA) for recurring issues.
- Coordinate with infrastructure, database, and application teams for issue resolution and deployments.
- Support release activities, job scheduling changes, and environment validations across multiple environments (Dev, QA, Prod).
- Maintain and enhance monitoring dashboards, alerts, and operational documentation.
Benefits
- Dental insurance
- Health insurance
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
