Senior Production Support Technical Analyst

RBC•Toronto, ON

2d•Onsite

About The Position

As a Senior Technical Systems Analyst, you will work with both internal and external partners to provide 24/7 support for RBC and Moneris Credit /Debit card online and clearing systems, which processes over 5 billion transactions annually. In addition, you will oversee the end-to-end infrastructure needs and partner with RBC IT infrastructure teams to research, recommend and implement the solutions that meet stakeholder needs.

Requirements

Strong technical background, 5+ years’ experience on various system platforms
Strong analytic skills with experience in troubleshooting and analyzing issues within infrastructure and applications.
Experience in IT development, support and implementation life cycles
Willing to learn new tools and programming languages
Ability to quickly adapt to changing circumstances and always curious and invest energy to learn quickly

Nice To Haves

IBM Mainframe or HP NonStop experience - JCL, COBOL, CICS, ZEKE, MS, DB2, JIRA, Helios, Github, Linux, Unix, Python & any Base24, Interac, HPE NonStop and network knowledge would also be a plus
Maintain Enterprise grade applications including: Spring Boot microservices React front-end applications Restful APIs Cloud Native & containerized solutions Linux based Microservices Python
Deliver solutions using Agile methodologies through CI/CD pipelines
Participate in software development activities: Coding & Peer reviews Deployment support

Responsibilities

Act as the primary IT liaison with multiple interfacing applications, RBC IT infrastructure teams, 3rd party vendors, and business partners
Perform end-to-end capacity and performance-tuning to maintain or improve performance across multiple systems
Apply analytical and technical skills to proactively identify, track, manage and resolve application and infrastructure issues
Provide consulting services on new infrastructure initiatives. Assesses, researches, and analyzes business and system needs, exploring alternative options to recommend technology solutions and designs that meet sponsor needs.
Develops proposals for senior management, as required
Partner with both internal and external groups for problem resolution and implementation of support initiatives/defect
Adhere to standards concerning process, documentation and personal conduct
Carry the production support Samsung/iPhone on a rotation basis with backup support

Benefits

bonuses
flexible benefits
competitive compensation
commissions
stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Opportunities to build close relationships with clients