Infrastructure Operations Manager

ValidaTek • Arlington, VA

8d

About The Position

At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our employees are building purpose-driven careers, not just filling jobs. We bring together people with many different perspectives, experiences, and talents to drive innovation and achieve more together than we can individually. Our commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation. ValidaTek is searching for an Infrastructure Operations Manager to manage the day-to-day support of an IT infrastructure program that provides a common view for all enterprise-wide capabilities, supported by structured processes, priorities, knowledge sharing, and focus on performance management. This program provides our customer clear lines of accountability and will drive execution. The Infrastructure Operations Manager will provide customers day-to-day support by responding to, documenting, tracking, resolving, and managing customer issues, questions, and requests.

Requirements

• 5+ years managing and operating cryptographic facilities.
• 5+ years managing Network Operations Centers.
• Demonstrated knowledge in maintaining the operational status of a Tech Control facility.
• Demonstrated knowledge of Tech Control equipment such as switches, encryption devices, network operation consoles, and circuits.
• Demonstrated working knowledge and supervision of tech control employees for programs with similar size to this opportunity.
• Knowledge in operating and maintaining Tier 2 Tech Control Help Desk functions and DISAC 310-175-9.
• Experience providing technical directions and supervision in coordinating, restoring, and reporting functions necessary for effective maintenance of transmission paths and facilities.
• Knowledge of industry standards and best practices related to Information Management Operations and with IT Service Management (ITSM) best practices.
• Knowledge in Handling and Managing incidents and service requests for activities such as changes, problems, configurations, and requisitions for equipment and services.
• Strong written and oral communication skills and the demonstrated ability to influence leaders and stakeholders is important.
• Registered Communications Distribution Designer (RCDD) certification.
• Current TS clearance and be SCI eligible.
• Bachelor’s degree in an IT-related field.

Responsibilities

• Manage team members who provide networking, help desk, and monitoring support for client networks and infrastructure.
• Oversight for infrastructure integrity and security.
• Provide customers day-to-day support by responding to, documenting, tracking, resolving, and managing customer issues, questions, and requests.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager