Senior Manager, Infrastructure Operations

Zelis • US FL Remote, FL

7d • Hybrid

About The Position

At Zelis, we Get Stuff Done. So, let’s get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients. At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview The Senior Manager, Infrastructure Operations leads the Infrastructure Operations team responsible for the stability, resiliency, and lifecycle of the company's on-premises infrastructure. This leader owns the operational execution of data-center consolidation and exit programs, the infrastructure risk and end-of-service-life portfolio, disaster-recovery testing, vulnerability management, and the monitoring/observability (SRE) practice — while establishing the governance, documentation standards, and agile operating cadence the team runs on.

Requirements

• 8+ years in infrastructure/IT operations, including 3+ years leading teams.
• Demonstrated ownership of on-premises data-center operations, server/storage lifecycle, and consolidation or exit programs.
• Strong grounding in ITSM/ITIL, incident/problem management, DR, and infrastructure lifecycle/EOSL management.
• Experience with monitoring/observability and SRE principles.
• Proven ability to establish operational governance, documentation standards, and agile delivery cadence.
• Excellent cross-functional stakeholder and vendor management skills.

Nice To Haves

• Deep experience with data-center hardware, storage, and virtualization platforms.
• Familiarity with the Atlassian suite (Jira, JPD, Confluence, JSM Assets) for portfolio and knowledge management.
• Exposure to AIOps tooling and observability platforms.
• Healthcare or regulated-industry (FedRAMP/HIPAA) infrastructure experience.

Responsibilities

• Lead execution of data-center evacuation and consolidation programs across the on-premises footprint.
• Own capacity planning and server/storage moves across the facility portfolio, coordinating discovery, dependency mapping, and cutover sequencing.
• Coordinate the on-prem hand-off for workloads targeted for cloud migration, ensuring source-side readiness, decommissioning, and data extraction (migration execution is owned by the cloud/modernization team).
• Direct certified asset disposition (ITAD) and decommissioning, including chain-of-custody and certificates of destruction.
• Maintain the end-of-service-life (EOSL) hardware/storage remediation roadmap and formally track, mitigate, and report infrastructure risks.
• Manage the "keep-the-lights-on" / continuous-improvement (KTLO/CI) backlog across PI cycles, balancing run vs. change.
• Own enablement and execution of DR tests against defined RTO/RPO tiers; drive resiliency, backup, and BCP standards.
• Lead infrastructure vulnerability management — patching, firmware remediation, and hardening — in partnership with Information Security.
• Build and mature the SRE and observability practice for on-prem infrastructure: monitoring/alerting standards, tooling integrations, SRE metrics/reporting, and AIOps adoption.
• Own the major-incident and escalation model and problem-management/RCA discipline.
• Establish and enforce documentation governance, standards, policies, and controls; own the infrastructure knowledge base and its review cadences.
• Define team structure and capability development via a skills matrix and maturity assessment.
• Lead, coach, and develop the Infrastructure Operations team; run agile ceremonies (standups, retrospectives) and PI planning.
• Partner cross-functionally with PMO, Finance, Information Security, Architecture, the cloud/modernization team, and the business units, and manage vendor relationships.

Benefits

• Zelis maintains a transparent, fee-free recruitment process. All genuine offers originate from our Talent Acquisition team using the “@zelis.com” domain. We do not use WhatsApp or personal emails for recruitment. Forward any suspected fraud to [email protected] for prompt investigation. Thank you for staying vigilant.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed