Director, Infrastructure Operations

Aviso Wealth • Vancouver, BC

8d

About The Position

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. We’re looking to fill an opening for a Director, Infrastructure Operations to join our IT team. Reporting to the VP, Technology Operations & Support, the Director, Infrastructure Operations is accountable for the end to end operational health, scalability, reliability, and cost efficiency of all on premises and cloud environments. This role provides leadership across infrastructure engineering, cloud platforms, system and application administration, database services, networking, and operational security execution. This leader works in close partnership with peer leaders across Security, Desktop and Application Management, and Change and Incident Management. The Security function defines security strategy, standards, and governance, while this role is accountable for implementing, operating, and sustaining those controls within infrastructure and platform environments. The Director is responsible for building and leading a department capable of supporting business as usual operations, deployments around the clock, and providing technical resources for project delivery, ensuring platforms remain stable, secure, scalable, and cost effective while enabling ongoing change. Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We’re building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We’re a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, Montreal, and Winnipeg. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We’re proud to power businesses that empower investors. A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development.

Requirements

• Bachelor’s degree in Information Systems, Computer Science, or equivalent practical experience
• 10+ years of progressive IT experience, with 5+ years in infrastructure or operations leadership roles managing managers or senior leads
• Proven experience operating hybrid environments, including on premises infrastructure and public cloud platforms (e.g., Azure and/or AWS)
• Strong background in infrastructure and platform operations, including compute, storage, networking, databases, and middleware
• Experience leading teams across systems administration, application administration, DBAs, networking, and operational security
• Demonstrated experience building and leading teams that support 24x7 operational environments and frequent deployment activity
• Strong understanding of incident, problem, and change management, and how they integrate with operational execution
• Experience executing security controls and operational safeguards in alignment with standards defined by a centralized Security function
• Proven ability to balance business as usual operations with project delivery, including shared resource planning and prioritization
• Strong experience with cloud cost management and optimization, including forecasting, vendor management, and financial accountability
• Experience developing managers and senior technical staff, building sustainable operational capability and depth
• Ability to collaborate effectively with peer leaders across Security, End User Computing, Applications, and Service Delivery
• Strong communication skills, with the ability to engage technical teams, peer leaders, and senior executives
• Fluent communication skills in English are required

Nice To Haves

• bilingual skills in French are an asset
• Experience in regulated environments (financial services an asset)

Responsibilities

• Responsible for the day to day operations of all on premises and cloud infrastructure environments, including compute, storage, networking, databases, middleware, and core platforms
• Provides leadership and direction to managers and senior technical leads responsible for infrastructure engineering, cloud operations, system administration, application administration, DBAs, networking, and operational security
• Accountable for operational execution of security controls, ensuring platforms align with security standards, policies, and architectural direction defined by the Security team
• Partners with Desktop and Application Management leaders to ensure infrastructure and platforms effectively support end user and application requirements
• Partners with Change and Incident Management teams to ensure deployments are controlled, risks are understood, and incidents are resolved effectively
• Designs, implements and oversees an operational support model that leverages a third party provider for off hours monitoring, ticket triage, and emergency support, while retaining accountability for escalation models, hand offs, and overall operational effectiveness.
• Ensures availability of technical resources for project delivery, balancing BAU operational demands with project commitments and timelines
• Owns platform availability, performance, capacity, resilience, and recoverability, including high availability and disaster recovery capabilities
• Oversees deployment, configuration, patching, lifecycle management, and decommissioning of infrastructure and platform services
• Ensures effective monitoring, alerting, logging, and operational response, driving continuous improvement in reliability and operational maturity
• Leads resource planning and workforce management, including skills development, succession planning, and capacity alignment to demand
• Owns cloud and infrastructure cost management, including forecasting, optimization, vendor management, and financial accountability
• Establishes and enforces operational standards, runbooks, automation, and best practices across infrastructure and platform services
• Provides clear direction, prioritization, and accountability to managers and teams delivering operational and project outcomes
• Acts as an escalation point for significant operational issues, ensuring timely resolution and clear communication to stakeholders
• Supports audits, risk assessments, and compliance activities related to infrastructure, operational controls, and security execution; facilitates development of relevant IT operational policies, standards and procedures

Benefits

• Competitive compensation package that rewards and recognizes individual contributions
• Excellent health, dental and insurance benefits to meet the diverse needs of our employees
• Generous vacation time, fitness benefit, parental leave top-up options
• Matching contributions to our retirement program
• Commitment to the continuous improvement of our staff through learning & development and an education assistance program
• Regular social events to foster teamwork

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 251-500 employees