Director, Infrastructure Operations
About The Position
The Director, Infrastructure Operations is a strategic and operational leader responsible for the delivery, performance, and continuous improvement of enterprise infrastructure services across corporate, regional, and manufacturing environments. This role oversees the day-to-day operations of core infrastructure domains including network operations, systems operations, and end-user computing, ensuring services are reliable, scalable, and aligned with business needs. The Director leads a global team of managers and technical staff and is accountable for service performance, operational efficiency, and vendor-managed service execution. The role partners closely with Infrastructure Engineering & Governance and Cybersecurity to ensure infrastructure platforms are secure, resilient, and operationally supportable. Ownership Scope: Operational performance, availability, and support of infrastructure platforms across cloud, network, systems, and workplace services.
Requirements
- Bachelor’s degree in Information Technology, Engineering, or related field
- 10+ years of progressive IT experience, including 5+ years in leadership roles.
- Proven experience in a manufacturing, chemical, or process-industry environment (required).
- Proven experience leading large, distributed infrastructure teams
- Strong experience operating enterprise infrastructure environments including Microsoft 365, Azure, networking, and hybrid systems
- Experience managing vendor-managed service models and operational service delivery
- Strong understanding of service management practices including incident, problem, and change management
- Demonstrated ability to drive operational efficiency, service performance, and continuous improvement
Nice To Haves
- A Masters Degree is strongly preferred
- Experience supporting SAP S/4HANA / RISE environments
- Experience with SD-WAN, WAN/LAN, endpoint platforms, and identity services
- Familiarity with infrastructure monitoring, automation, and observability tools
- ITIL or equivalent service management certification
Responsibilities
- Provide oversight for the global delivery and support of infrastructure services across cloud, network, systems, and end-user environments
- Ensure high availability, performance, and reliability of infrastructure platforms supporting business-critical and 24x7 operations
- Oversee day-to-day operations across: Microsoft 365 (Exchange, SharePoint, Teams, Intune, Entra ID), Microsoft Azure cloud platforms, Hybrid infrastructure and data center environments, Network services including SD-WAN, WAN/LAN, and remote access, Infrastructure supporting SAP S/4HANA / RISE
- Establish and manage service level agreements, KPIs, and operational performance metrics
- Lead incident management, escalation response, problem management, and change execution processes
- Drive development and adoption of operational runbooks, playbooks, and standard operating procedures
- Implement monitoring, alerting, and reporting capabilities to enable proactive operations
- Ensure consistent service delivery across sites, regions, and business functions
- Lead a global team of infrastructure managers and technical staff across multiple functional domains
- Set goals, provide coaching and development, and drive accountability for performance and outcomes
- Define staffing strategies, resource allocation, and operational priorities
- Foster a culture of operational discipline, continuous improvement, and customer-focused service delivery
- Provide operational leadership and guidance for infrastructure-related projects and enterprise initiatives
- Ensure operational readiness for new systems, infrastructure deployments, and business integrations
- Partner with Engineering & Governance to transition solutions into production support environments
- Support integration activities related to acquisitions and site expansions
- Execute infrastructure security controls defined by Cybersecurity across identity, endpoint, network, and cloud environments
- Ensure infrastructure platforms support required logging, access control, and monitoring capabilities
- Support incident response and recovery activities from an infrastructure operations perspective
- Partner with Cybersecurity and Engineering to remediate vulnerabilities and operational risks
- Manage day-to-day execution of infrastructure vendors and managed service providers
- Monitor service performance, escalation management, and compliance with service expectations
- Support budget planning, forecasting, and cost optimization for infrastructure services
- Ensure vendor accountability, contract adherence, and service performance improvement
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What This Job Offers
Job Type
Full-time
Career Level
Director
