Infrastructure Operations Engineer - Core Services
About The Position
The Infrastructure Operations Engineer is responsible for delivering, deploying, maintaining, supporting, and optimizing core IT infrastructure. The role ensures standard products and services are implemented efficiently and that systems remain reliable, secure, compliant, and performant throughout their lifecycle. It is part of Infrastructure Operations within the Technology Group (CTO), which delivers and manages global technology services. The position is based in Computershare’s Canton, Massachusetts office for a minimum of three days per week, with flexibility to work from home for part of the week. The role involves infrastructure deployment and automation, production transitions, monitoring and maintenance, troubleshooting, incident and change processes, documentation, security and compliance, and collaboration with vendors and global cross-functional teams. Success is measured by compliant and timely delivery, availability and performance against SLAs, effective incident resolution, operational efficiency, security compliance, audit outcomes, and stakeholder satisfaction.
Requirements
- Strong understanding of IT service management principles, including ITIL frameworks, capacity planning, SLAs, and service operations.
- Broad technical expertise across infrastructure technologies, including servers, networks, storage, cloud, and automation.
- Strong hands-on experience with Dell EMC storage platforms, including PowerMax, PowerScale, and ECS, and SAN technologies; experience should include provisioning, zoning, performance tuning, troubleshooting, and lifecycle management.
- Strong hands-on experience with backup and recovery technologies, including Rubrik, covering policy management, backup operations, recovery testing, and data protection administration.
- Experience with virtualization technologies such as VMware and Nutanix.
- Experience with the Microsoft ecosystem, including Windows Server, Active Directory, and Entra ID.
- Demonstrated ability to develop operational procedures, troubleshoot complex infrastructure issues, manage incidents, and ensure service continuity while delivering against SLAs.
- Experience delivering and supporting complex enterprise infrastructure environments.
- Experience driving automation and operational efficiency.
- Experience with infrastructure security, access management, and compliance.
- Experience with incident troubleshooting, root cause analysis, and disaster recovery execution.
- Experience supporting enterprise storage estates, particularly Dell EMC products and SAN environments in business-critical operations.
- Experience supporting enterprise backup and recovery services, particularly Rubrik and resilient data protection in business-critical environments.
- Customer-focused and solutions-oriented, with strong stakeholder management, communication, and collaboration skills.
- Ability to align technology solutions with business needs and work across global cross-functional teams.
- Proactive approach to continuous improvement and adaptability, and ability to handle sensitive information with a high level of integrity.
Nice To Haves
- Bachelor’s degree in IT or a related field.
- Certifications such as ITIL, PMP, Nutanix, Linux, or storage/data protection.
Responsibilities
- Deploy, configure, and automate infrastructure solutions in line with approved architecture and standards.
- Support project transitions into production and execute changes through governed processes.
- Monitor infrastructure to ensure availability, performance, and capacity.
- Troubleshoot issues, perform root cause analysis, and implement preventative actions.
- Manage patching, upgrades, and infrastructure lifecycle activities.
- Support incident, problem, and change management processes.
- Maintain documentation, standard operating procedures, and runbooks.
- Collaborate with vendors and support disaster recovery planning and execution.
- Enforce security best practices, including patching, access control, and system hardening.
- Ensure compliance with standards, policies, and audit requirements.
- Support vulnerability management and security assessments.
- Deliver reliable, secure, compliant, and performant core infrastructure services throughout their lifecycle.
- Drive increasing automation, continuous improvement, and operational efficiency while meeting service levels.
Benefits
- Flexible work arrangements to support work-life balance.
- Health and wellbeing rewards that can be tailored to support the employee and their family.
- Salary-sacrifice share purchase plan with a company contribution.
- Recognition awards and team get-togethers.
- Rewards to help employees invest in their future.
- A welcoming and close-knit community with experienced colleagues to support professional growth.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
