Infrastructure Engineer

Medical Mutual•Dublin, OH

9d•Hybrid

About The Position

Medical Mutual employees must submit their applications through MySource. This is a hybrid-remote role based out of the Dublin, OH office, with employees expected to work onsite on designated in-office days each week. Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.2 million members through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans. Infrastructure Engineer III Job Summary: Plays a key role in many aspects of infrastructure engineering, including but not limited to: automation, capacity management, monitoring, scalability and incident response (including off hours on-call support). He/she will also assist with design and implementation of new technologies to replace legacy systems and processes. Infrastructure Engineer IV Job Summary: Responsible for many aspects of infrastructure engineering, including but not limited to: automation, capacity management, monitoring, scalability and incident response (including off hours on-call support). He/she will also assist with design and implementation of new technologies to replace legacy systems and processes. Infrastructure Engineer V Job Summary: Act as a Technical Leader, responsible for many aspects of infrastructure engineering, including but not limited to: automation, capacity management, monitoring, scalability and incident response (including off hours on-call support). Also assists with design and implementation of new technologies to replace legacy systems and processes.

Requirements

Bachelor’s degree in Computer Science or a related technical field or an equivalent combination of education and experience
4+ years of combined experience with operating system concepts, analysis, networking and/or cloud systems
Experience developing and implementing software oriented towards systems or network automation
Experience analyzing and troubleshooting systems
Familiarity with DevOps and SRE practices
Ability to drive systematic improvements and contribute at high levels with limited direction.
Ability and willingness to communicate across functional areas to identify and solve problems, regardless of ownership.
Ability to manage multiple tasks in a time-critical production environment.
Ability to research and apply systems and security specifications for the next generation of hardware/software platforms.
Ability to design, test and document the use of new features and procedures to improve server systems and security operations.
Ability to gather, interpret, document and evaluate architectural system requirements.
6+ years of combined in-depth experience with operating system architecture, design, concepts, analysis, networking and/or cloud systems
3+ years of experience designing and developing software oriented towards systems or network automation
Demonstrated familiarity with DevOps and SRE practices
Experience designing enterprise systems incorporating the appropriate balance of performance, cost, availability, redundancy, fault tolerance, availability, security and other factors
3+ years of experience with CI/CD (Azure DevOps, GitLab, Jenkins, etc.), Infrastructure as Code and other modern IT practices
3+ years of combined experience in automated configuration management, provisioning, deployment or orchestration (Ansible, Azure Resource Manager, Terraform, Chef, Puppet, etc.)
Containerization (Kubernetes, Docker, TKGI, etc.)
Technical certifications or equivalent knowledge/experience in the following domains: VMWare/Virtualization, Converged Infrastructure, Cloud Computing (Azure, AWS), Programming/Scripting (PowerShell, Python, Go, etc.), Citrix, Security, etc.
Exposure to an IT platform-as-product approach combining Product Management, Agile, DevOps and SRE practices.
Ability to lead projects with several enterprise teams.
8+ yrs of combined in-depth experience with operating system architecture, design, concepts, analysis, networking and/or cloud systems
5+ yrs of experience designing and developing software oriented towards systems or network automation
5+ yrs of experience with CI/CD (Azure DevOps, GitLab, Jenkins, etc.), Infrastructure as Code and other IT practices.
5+ yrs of combined experience in automated configuration management, provisioning, deployment or orchestration (Ansible, Azure Resource Manager, Terraform, Chef, Puppet, etc.).
Experience with containerization (Kubernetes, Docker, TKGI, etc.).

Nice To Haves

CI/CD (Azure DevOps, GitLab, Jenkins, etc.)
Infrastructure as Code and other modern IT practices
Automated configuration management, provisioning, deployment or orchestration (Ansible, Azure Resource Manager, Terraform, Chef, Puppet, etc.)
Containerization (Kubernetes, Docker, TKGI, etc.)
VMWare/Virtualization, Converged Infrastructure, Cloud Computing (Azure, AWS), Programming/Scripting (PowerShell, Python, Go, etc.), Citrix, Security, etc.
Ability to lead projects with several enterprise teams.
Technical certs or equivalent knowledge/experience in the following domains: VMWare/Virtualization, Converged Infrastructure, Cloud Computing (Azure, AWS), Programming/Scripting (PowerShell, Python, Go, etc.), Citrix, Security, etc.

Responsibilities

Monitors and reports on the user experience, responds to production incidents, conducts postmortems and acts to prevent recurrence of known problems.
Assists with the day-to-day maintenance and operations of Medical Mutual’s systems.
Supports production as part of a 24x7 on-call rotation.
Diagnoses availability, latency and performance issues; making improvements in code and configuration to meet SLAs/SLOs with minimal manual intervention.
Maintains and executes automated tools to reduce inefficiencies and eliminate toil to improve the reliability of Medical Mutual’s systems.
Mentors junior engineers.
Performs other duties as assigned.
Uses automation as a primary tool, monitors and reports on the user experience, responds to production incidents, conducts postmortems and acts to prevent recurrence of known problems.
Influences and guides engineering and operations teams to implement SRE principles and practices while ensuring architectural and security standards are met.
Creates and executes automated tools to reduce inefficiencies and eliminate toil to improve the reliability of Medical Mutual’s systems.
Must be able to handle the lead role in 3 or more concurrent projects.
Must be able to handle the lead role in 5 or more concurrent projects.

Benefits

We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset.
On-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available.
On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.
Discounts at many places in and around town, just for being a Medical Mutual team member.
The opportunity to earn cash rewards for shopping with our customers.
Business casual attire, including jeans.
Employee bonus program.
401(k) with company match up to 4% and an additional company contribution.
Health Savings Account with a company matching contribution.
Excellent medical, dental, vision, life and disability insurance.
Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.
Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
Parental leave for eligible employees who become parents through maternity, paternity or adoption.
Career development programs and classes.
Mentoring and coaching to help you advance in your career.
Tuition reimbursement up to $5,250 per year, the IRS maximum.
Diverse, inclusive and welcoming culture with Business Resource Groups.