Infrastructure Build Coordinator

City of New York•Brooklyn, NY

1d•Onsite

About The Position

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology. The successful candidate will serve as an Infrastructure Build Coordinator reporting to the Infrastructure Management division.

Requirements

A baccalaureate degree from an accredited college including or supplemented by 24 credits in the field of voice and/or data telecommunications or in a pertinent scientific, technical, electronic or related area, and four years of satisfactory fulltime experience in the performance of analytical, planning, operational, technical, or administrative duties in a voice and/or data telecommunications or closely related electronics planning, management, and/or service organization, one year of which must have been in a highly specialized capacity and 18 months must have been in an executive, managerial, or administrative capacity or in the supervision of staff performing work in the voice and/or data telecommunications field
An associate degree from an accredited college including or supplemented by 12 credits in the field of voice and/or data telecommunications or in a pertinent, scientific, technical, electronic or related area and five years of experience as described in "1" above
Education and/or experience equivalent to "1" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and one year of the specialized experience as described in "1" above and must possess the 18 months of executive, managerial, administrative or supervisory experience as described in "1" above.

Responsibilities

Organize operations tasks between operations groups to ensure on-time completion of agency/internal build requests.
Meet with technical operations teams and Infrastructure Liaisons on technical requirements and operational hand off needed to perform build tasks.
Organize documentation pre and post build to relate to customers once build is complete as well as handing over run books to the OTI Operation teams.
Manage multiple builds from Infrastructure Liaisons hand off to customer handoff.
Coordinate scheduling of builds in the Solutioning, On Deck, Build and Stabilization (Operational handoff) phases.
Ensure that objectives including build requests are met and business expectations are exceeded.
Meet with operational and engineering team managers to discuss upcoming and in-flight builds as well as improvements to the build process.
Ensure that systems, processes and methodologies are followed to provide effective service delivery.
Oversee ticket/project allocation, quality, metrics and reporting.
Handle special projects and initiatives assigned.