VIE - Infrastructure and Support Analyst - December 2026 (H/F)

Tikehau Capital•New York, NY

4d•Onsite

About The Position

The IT infrastructure team is at the heart of Tikehau Capital's data-driven transformation, supporting business growth and operational excellence. This role offers a unique opportunity for a young engineer to gain hands-on experience with a variety of business applications used in asset management, finance, and collaboration. You will troubleshoot and resolve application issues, collaborate directly with end-users, participate in application upgrades and rollouts, and contribute ideas to enhance user experience and streamline business processes. Develop your technical and functional skills in a dynamic, international environment, perfect for launching your career.

Requirements

Solid understanding of IT infrastructure: Windows environments, networking (Wi-Fi, VPN, Ethernet), and hardware troubleshooting (laptops, desktops, peripherals)
Experience with Microsoft 365 suite (Teams, Outlook, SharePoint, OneDrive) and common business applications
Familiarity with user account management (Active Directory, Azure AD, or similar)
Basic knowledge of IT security best practices and incident response
Ability to document procedures and contribute to knowledge bases
Interest in both technical and governance aspects of cyber security
General technical knowledge enabling understanding of vulnerabilities
Curiosity to understand how business applications work and how users interact with them
Willingness to learn about new software and participate in application rollouts or upgrades
Ability to translate user needs into technical solutions and communicate clearly with both technical and non-technical colleagues
Bachelor’s or Master’s degree in Computer Science, Master Data Management, or related field.
Excellent communication and interpersonal skills.
Strong problem-solving and analytical abilities.
Ability to work on multiple projects and priorities in a fast-paced environment.

Nice To Haves

Frequent communication and close collaboration with the core IT team based in Europe (Paris & London) will be essential for the success of this mission.

Responsibilities

Proactive monitoring and maintenance of network equipment (switches, Wi-Fi access points, etc.)
Coordination with building maintenance and third-party vendors for critical infrastructure issues (e.g., HVAC/AC in tech rooms)
Management of network rack equipment, including installation and removal of devices
Regular health checks and incident response for infrastructure components
End-user support for hardware and software issues (laptops, desktops, phones, etc.)
Onboarding and offboarding processes, including preparation of devices, badge/access provisioning, and account management for new joiners and leavers
Troubleshooting connectivity issues (Wi-Fi, ethernet, VPN, etc.)
Support for meeting room and phone booth equipment (installation, configuration, and troubleshooting)
Assistance with Microsoft Teams, Outlook, and other productivity tools
Coordination with HR and other internal teams for user account management
VIP support for our cofounder, ensuring priority response and resolution for any IT-related needs
End-user training on various IT tools
Application support for business users, including troubleshooting and resolving issues related to user access, configuration, performance, and integration.
Participating in application upgrades and rollouts.
Enhance application monitoring tools.