Infrastructure And Server Support Specialist

TEKsystems•Northbrook, IL

1d•$35 - $40•Hybrid

About The Position

This role provides backup help desk support for approximately 170 users at the Northbrook headquarters. Key responsibilities include performing onboarding and offboarding tasks, setting up new employee workstations, coordinating with international help desk teams, monitoring backup systems, installing security agents, performing basic server administration, troubleshooting VM host and connectivity issues, resolving duplicate account problems, and imaging laptops. The specialist will also interact with global teams for infrastructure initiatives and use the FreshService ITSM platform for ticket management and asset inventory. Retrieving local admin passwords and BitLocker keys from Entra ID is also part of the role. The environment includes Dell laptops, Cisco network equipment, and HP servers.

Requirements

Windows
Windows server
Troubleshooting
Support
System administrator
Help desk
VMware
Customer service
Imaging
Technical support
Experience with Dell laptops, Cisco network equipment, and HP servers.
Familiarity with FreshService ITSM platform.
Ability to retrieve local admin passwords and BitLocker keys from Entra ID.

Nice To Haves

Experience with Linux servers.
Experience with AWS S3 buckets.
Experience with Azure MFA setup.
Experience with ISO KPIs and ISO27001 processes.
Experience with disaster recovery testing.
Experience with telephony and video conference systems.

Responsibilities

Provide backup help desk support for approximately 170 users.
Perform onboarding and offboarding tasks, including account creation in identity management systems.
Set up new employee desks with monitors and laptops, ensuring accounts and email are functional.
Coordinate with the Italy-based help desk team for license assignments and issue resolution.
Monitor backup systems, troubleshoot failures, and open tickets.
Install security agents on servers.
Perform basic server administration tasks, including checking backup system configurations.
Troubleshoot VM host changes and connectivity issues.
Resolve duplicate account issues arising from HR system integration.
Image laptops and perform desktop support tasks.
Interact with global teams in Parma, Italy for infrastructure initiatives and support.
Use FreshService ITSM platform to manage tickets, track changes, and maintain asset inventory.
Retrieve local admin passwords and BitLocker keys from Entra ID.
Assist with the installation, configuration, and maintenance of Windows and Linux servers.
Perform routine system updates, patches, and security maintenance, following change management procedures.
Assist in troubleshooting server, storage, and network issues.
Monitor backup processes, perform restore tests, and remediate backup issues.
Provide support for AWS S3 buckets for backup system.
Maintain server documentation.
Support virtualization platforms and perform periodic maintenance.
Participate in disaster recovery testing and recovery.
Provide first-level support for network connectivity issues.
Assist with server and network installations, upgrades, and documentation.
Lead small to medium-sized infrastructure projects.
Support other systems such as network, telephony, and video conference.
Ensure that ISO KPIs are calculated and reported.
Perform assigned activities on the recovery test calendar.
Image and deploy PCs to end users.
Support user account management, permissions, and access control, including Azure MFA setup.
Assist senior staff with security remediations.
Update and maintain inventories of PCs, mobile devices, network gear, and servers per ISO27001 processes.
Follow governance guidelines and procedures of IT.
Maintain relationships with global IT, local IT, and employee user community.