Infrastructure Administrator

Network Center, Inc • Fargo, ND

1d

About The Position

Network Center, Inc. (NCI) is a Managed Service Provider supporting more than 600 customers across the Midwest. The company is 100% employee-owned and emphasizes a positive, team-based culture guided by Commitment to Employees, Dedication to Customer Success, and Responsible Innovation.

NCI is seeking a well-rounded Infrastructure Administrator to troubleshoot, learn new technologies, and work directly with customers. The role spans traditional infrastructure, networking, Microsoft 365, Azure, security, and cloud technologies. The ideal candidate has a strong infrastructure foundation, good troubleshooting instincts, excellent communication skills, and the ability to learn; expertise in every technology area is not required.

Requirements

• Approximately 4+ years of hands-on experience supporting servers, networks, operating systems, storage, cloud, or similar infrastructure.
• Strong troubleshooting skills across servers, networking, virtualization, cloud, and security.
• Experience with Microsoft Windows Server and Hyper-V and/or VMware.
• Working knowledge of Microsoft 365 and Azure.
• Understanding of networking fundamentals, including TCP/IP, VLANs, DNS, DHCP, routing, firewalls, and VPNs.
• Experience with backup and recovery technologies.
• Strong written and verbal communication skills and the ability to explain technical issues clearly to customers.
• Ability to work independently while collaborating effectively with engineers, architects, and customers.
• A customer-first mindset and ability to understand why a customer needs something, rather than simply implementing what was requested.

Nice To Haves

• Experience with Microsoft Entra ID, Conditional Access, MFA, PIM, or SSO.
• Experience with Microsoft Intune / Endpoint Manager.
• Experience with Azure infrastructure, Azure Backup, Site Recovery, Azure Migrate, Azure Arc, or Azure Monitor.
• PowerShell or other scripting/automation experience.
• Experience with SAN/NAS and enterprise storage.
• Experience with Microsoft security technologies.
• Experience with Microsoft 365 Copilot or other emerging AI technologies.
• Relevant Microsoft certifications such as AZ-104, MS-102, MD-102, or AI-900.

Responsibilities

• Manage, maintain, troubleshoot, and improve customer server, network, cloud, and Microsoft infrastructure.
• Support and implement Windows Server, Hyper-V and/or VMware, Microsoft 365, Azure, and Entra ID environments.
• Configure and troubleshoot networking, firewalls, switching, routing, VPNs, and wireless infrastructure.
• Help manage backup, disaster recovery, security, system performance, and availability.
• Support modern Microsoft technologies, including Intune, Conditional Access, MFA, Azure Backup, and cloud/hybrid infrastructure.
• Participate in infrastructure upgrades, migrations, deployments, and customer projects.
• Work with NCI Engineers and Solutions Architects to design and implement technology solutions.
• Document work clearly and proactively communicate with customers and internal teams.
• Identify opportunities to improve customer environments through better processes, tools, automation, and technology.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed