CAD Infrastructure Administrator
About The Position
The CAD Infrastructure Administrator is responsible for the ongoing maintenance, health, virtual infrastructure, hardware reliability, and operational readiness of the platform supporting Motorola PremierOne (P1) Computer-Aided Dispatch (CAD). The role supports a 24/7/365 emergency communications environment and helps ensure system availability, CJIS compliance, and infrastructure resilience. The administrator manages Microsoft Windows Server operations and monthly patching, server hardware, and Red Hat OpenShift container platform support. The role also oversees CAD application servers, middleware services, and user provisioning, including account management, role-based access control, and permission profiles. This is an onsite position at a customer site in Escambia County, Florida, five days per week. The position requires participation in an on-call rotation for after-hours support and maintenance windows, and passing a stringent customer-administered fingerprint background check under the US Department of Justice CJIS Security Policy.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- At least 5 years of experience supporting mission-critical systems.
- Ability and willingness to work onsite five days per week at the customer site in Escambia County, Florida.
- Ability to pass a stringent fingerprint background check required under the US Department of Justice CJIS Security Policy.
- Strong technical troubleshooting skills in high-pressure, 24/7 operational environments.
- Ability to support server infrastructure during active public safety incidents and maintenance windows.
- Effective communication with technical leads, command staff, and vendor support personnel.
Nice To Haves
- 3 or more years of experience in enterprise Windows Server administration, update management, and automated WSUS/SCCM patching workflows.
- Demonstrated experience supporting or administering Red Hat OpenShift or Kubernetes container platforms.
- Strong background in server hardware maintenance, RAID storage management, and hardware telemetry monitoring.
- Proficiency in CAD application server management, middleware configurations, and system service integrations.
- Experience with user provisioning, role-based access control (RBAC) administration, and permission profile management.
- Familiarity supporting infrastructure for mission-critical public safety platforms, including Motorola PremierOne (P1 CAD).
- Understanding of CJIS Security Policy controls related to operating system security, user access control, and system hardening.
Responsibilities
- Manage and execute monthly Microsoft Windows Server patching cycles, OS updates, and security vulnerability remediation across CAD infrastructure servers.
- Monitor system health and performance, tune systems, and proactively plan capacity for server and storage platforms.
- Monitor enterprise server hardware, storage arrays, and compute infrastructure; perform physical hardware replacements and coordinate vendor support.
- Support and maintain containerized services on the Red Hat OpenShift platform hosting PremierOne CAD.
- Administer and maintain CAD application servers, middleware layers, and core service components.
- Provision user accounts, configure role-based access control, maintain user profiles, and enforce security permission sets.
- Maintain operational readiness for PremierOne CAD core infrastructure and backup environments, including high-availability server clusters, storage replication, and disaster recovery procedures.
- Coordinate infrastructure upgrades, firmware updates, and issue resolution with Motorola and third-party vendors.
- Perform root-cause analysis of hardware failures and infrastructure degradation.
- Implement and maintain CJIS-compliant infrastructure security controls, access auditing policies, and OS hardening guidelines.
- Participate in an on-call rotation for after-hours infrastructure support and system maintenance windows.
- Maintain infrastructure documentation, standard operating procedures, and change management logs.
- Work with customers and technical teams to ensure infrastructure is tailored to operational needs.
Benefits
- Incentive Bonus Plans
- Medical, Dental, and Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
