Infrastructure Administrator

WHITEFISH CREDIT UNION ASSOCIATION•Kalispell, MT

About The Position

The Infrastructure Administrator creates and maintains enterprise-wide network and computing systems that enable departments to perform business and mission-critical functions. The role supports peer staff and end users and assists with implementing, integrating, securing, and maintaining networks, servers, operating systems, services, applications, and databases. The administrator performs backups, troubleshoots operational and service problems, applies upgrades and patches, and helps improve infrastructure efficiency, interoperability, reliability, and performance. The position also contributes to infrastructure projects and SQL environment development, maintenance, and reporting, and prepares operational documentation. The role requires following change management and information privacy procedures, protecting confidential information, completing mandatory annual BSA training, and being available for occasional on-call work and nights or weekends as needed. The position reports to the Infrastructure Manager and has no supervisory responsibilities.

Requirements

Bachelor’s degree in computer science, MIS, or a related subject, or at least 5 years of relevant systems administration experience.
Currently hold, or be willing to obtain within the first 12 months, an MCSA, Azure Administrator Associate, or equivalent-level certification in the field.
1–3 years of work experience managing Windows and Linux/Unix-based server systems.
1–3 years of work experience with virtualization or SAN systems.
Ability to implement, administer, and troubleshoot infrastructure devices and services, including Active Directory, DHCP, DNS, current Microsoft Windows Server operating systems, and virtual environments.
Ability to implement, administer, and troubleshoot network infrastructure devices, including switches, routers, and firewalls.
Comfort following change management and documentation procedures.
Ability to adapt to evolving technology and maintain relevant knowledge and skills; ability to earn industry certifications and/or complete continuing education.
Ability and willingness to travel to all branch locations and to be periodically on call and work nights and weekends as needed, potentially including holidays or non-standard business hours.
Effective in-person, written, and telephone communication with internal and external stakeholders; courtesy, tact, and calm, professional interaction with people from diverse backgrounds.
Ability to multitask, prioritize, organize day-to-day responsibilities, and work with attention to detail and timeliness.
Ability to follow oral and written instructions and work effectively with others, including listening, sharing work-related information, and tolerating different work styles.
Competence with Microsoft Office and willingness and ability to work with various office equipment and software systems.
Ability to lift up to 75 pounds to overhead positions, with or without accommodation.
Ability to complete mandatory annual BSA training and applicable tests, follow information privacy guidelines and organizational policies, and protect confidential information.

Responsibilities

Create and maintain enterprise-wide network and computing systems.
Assist with managing enterprise systems through implementation, integration, security, and maintenance of networks, servers, operating systems, services, applications, and databases.
Perform and manage backups, identify operational problems, and contribute to their resolution.
Provide technical assistance to peer staff in accordance with customer service goals and call escalation procedures, documenting work performed and resolutions.
Investigate problems in systems, processes, and services, and assist with implementing remedies and preventative measures.
Implement system upgrades and patches and modify server and network infrastructure to improve efficiency, integration, interoperability, reliability, and performance.
Review system and network updates and identify those that merit action.
Configure systems and networks to maximize hardware functionality.
Investigate and coordinate resolution of potential and actual service problems.
Prepare and maintain operational documentation, including standard operating procedures.
Participate in infrastructure project development and planning.
Assist with SQL environment development, maintenance, and reporting.
Report to work on time and as scheduled, and perform other duties as assigned.
Travel to all branch locations as needed.
Be periodically available on call and work nights and weekends as needed, potentially including holidays or non-standard business hours.
Complete mandatory annual BSA training, follow applicable privacy guidelines and organizational policies, and protect member and credit union confidential information.