Infrastructure Administrator

Whitefish Credit Union • Kalispell, MT

3d

About The Position

The Infrastructure Administrator creates and maintains Whitefish Credit Union’s enterprise-wide network and computing systems and supports peer staff and end users. These systems enable departments to perform business- and mission-critical functions. The role assists with managing systems through implementation, integration, security, and maintenance of networks, servers, operating systems, services, applications, and databases. It also contributes to infrastructure project development and planning and assists with SQL environment development, maintenance, and reporting.

The position follows change-management and documentation procedures, supports customer-service goals and escalation processes, and helps investigate, resolve, and prevent system and service problems. It requires maintaining technical knowledge as technology evolves, protecting confidential information, complying with organizational and legal requirements, and being periodically available on call and for work outside standard business hours.

Requirements

• Bachelor’s degree in computer science, MIS, or a related subject, or at least five years of relevant systems-administration experience.
• Currently hold, or be willing to obtain within the first 12 months, an MCSA, Azure Administrator Associate, or equivalent-level certification in the field.
• One to three years of work experience managing Windows and Linux/Unix-based server systems.
• One to three years of work experience with virtualization or SAN systems.
• Comfort following change-management and documentation procedures.
• Ability to work with evolving technology and maintain relevant knowledge, skills, and abilities.
• Ability to earn industry certifications and/or complete continuing education to maintain proficiency.
• Ability to implement, administer, and troubleshoot infrastructure devices and services, including Active Directory, DHCP, DNS, current Microsoft Windows Server operating systems, and virtual environments.
• Ability to implement, administer, and troubleshoot network infrastructure devices, including switches, routers, and firewalls.
• Ability and willingness to travel to all branch locations.
• Ability to be periodically available on call and work nights and weekends as needed, potentially including holidays or other non-standard business hours.
• Effective communication in person, in writing, and by phone with internal and external stakeholders; courtesy and tact are essential.
• Ability and willingness to interact calmly and professionally with people from all backgrounds.
• Ability to multitask, prioritize, and organize daily responsibilities with attention to detail and timeliness.
• Ability to follow oral and written instructions and work effectively with others, listen well, share work-related information, and tolerate different work styles.
• Competence with Microsoft Office and ability and willingness to use a variety of office equipment and software systems.
• Ability to lift up to 75 pounds to overhead positions, with or without accommodation.

Responsibilities

• Assist with implementing, integrating, securing, and maintaining enterprise networks, servers, operating systems, services, applications, and databases.
• Perform and manage backups, identify operational problems, and contribute to resolving them.
• Provide technical assistance to peer staff in support of customer-service goals and call-escalation procedures; document work and resolutions.
• Investigate problems in systems, processes, and services.
• Assist with implementing agreed-upon remedies and preventative measures.
• Implement system upgrades and patches, and modify server and network infrastructure to improve efficiency, integration, interoperability, reliability, and performance.
• Review system and network updates and identify those that merit action.
• Configure systems and networks to maximize hardware functionality.
• Investigate and coordinate the resolution of potential and actual service problems.
• Prepare and maintain operational documentation, including standard operating procedures.
• Participate in infrastructure project development and planning.
• Assist with SQL environment development, maintenance, and reporting.
• Report to work on time and as scheduled, and perform other duties as assigned.
• Complete mandatory annual BSA training and applicable tests.
• Follow Whitefish Credit Union, Montana, and federal information privacy guidelines and organizational policies and procedures.
• Protect member and Whitefish Credit Union confidential information.

Benefits

• Competitive starting wage
• 100% paid health insurance for the employee
• Flexible spending account (FSA) available
• Telehealth available
• 3% employer 401(k) contribution, with no matching requirement
• 8% employer pension plan contribution following the first year of employment
• 11 paid federal holidays (Saturday holidays excluded)
• 17 days of PTO annually, accrued monthly
• Life and disability insurance
• Wellness program
• 24 hours annually of paid time for nonprofit volunteer efforts
• Tuition reimbursement program, application-eligible following one year of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level