Infrastructure Administrator

Charles IT • Middletown, CT

9h

About The Position

Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive. Due to continued growth, we’re looking to add an Infrastructure Administrator to our Projects Team. In this role, you'll play a key part in delivering successful client outcomes by leading technical project work and serving as both a hands-on engineer and escalation point. You'll collaborate closely with clients, vendors, and internal teams to implement solutions that align with project goals and business needs.

Requirements

• Strong communication skills are essential for success in this role.
• Ability to manage multiple tasks and collaborate effectively within a fast-paced, client-focused team.
• Enthusiastic about taking on challenges in a growing company with a diverse client base.
• Self-driven and capable of working independently with minimal supervision.
• Excellent organizational skills and strong attention to detail.

Nice To Haves

• 5 or more years of experience
• Certifications such as MCSA, VCP, CCNA are a plus.
• Experience with platforms like ConnectWise, Cisco, Meraki, Datto, VMware, and Office 365 is a bonus.

Responsibilities

• Lead and execute technical projects for clients, ensuring smooth delivery from kickoff through post go-live support
• Participate in project kickoff meetings to align on scope, timelines, expectations, and risks
• Complete assigned tasks as outlined in client Statements of Work (SOWs)
• Provide post go-live support to stabilize and optimize client environments
• Collaborate with third-party vendors and co-managed teams to meet project objectives
• Maintain clear and thorough documentation of systems, tools, and project processes
• Communicate proactively with clients and internal teams about changes, outages, and project impacts
• Record daily time entries, expenses, and work notes in ConnectWise
• Send weekly client-facing project status updates and participate in check-in meetings
• Engage in team discussions, project debriefs, and continuous improvement efforts
• Take on additional duties and responsibilities as assigned

Benefits

• Medical
• Dental
• Vision
• Life
• Disability
• Paid Holidays
• PTO
• 401K
• bonuses
• free dry cleaning
• a fully stocked break room
• Friday team lunches
• paid training
• team-building outings every quarter
• professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed