IT Infrastructure Administrator

Life Care Services•Des Moines, IA

4h•Hybrid

About The Position

The Infrastructure Administrator is responsible for administering, installing, configuring, troubleshooting, monitoring, securing and performing maintenance on network and server equipment, systems, circuits and related software for the Life Care Services equity communities. At LCS, experience is everything. We provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of the seniors we serve. If you are seeking an organization that gives back, you’ll love working here. Our principles and hospitality promises define our company culture. LCS employees can be found participating in volunteer activities, getting involved in our committees or collaborating with team members in our innovative workspace. You’ll find several opportunities to grow as a professional, serve the community, and enhance the lives of seniors.

Requirements

Four years of IT experience of which at least two with a medium to large organization or managed services provider.
Two years of demonstrated experience in infrastructure administration and/or engineering.
Experience with Cisco IOS and Windows/Linux operating systems, Active Directory, Exchange, SharePoint and Office 365, Firewalls, Switches, Routers, Load Balancers, Circuits, VPNs, Wireless, SANs, VMware, Phone Systems and Security.
4-year degree in Computer Science, Information Technology, related technology field or equivalent experience preferred.
Entry or intermediate level industry certifications preferred.
Excellent problem solving and communication skills - both verbal and written.
Demonstrated customer service approach to providing IT or support services.
Possesses intermediate knowledge of applicable infrastructure systems.
Ability to work on all sizes of projects, prioritize and meet multiple deadlines.
Ability to use discretion in working with sensitive and/or confidential information.
Flexibility for on-call/afterhours support.
Ability to work with various vendor partners.
Ability to effectively interface with technical and nontechnical staff at all organizational levels.
Strong troubleshooting skills

Responsibilities

Administers, configures, installs, troubleshoots, tests, maintains and documents computer networks, servers, and associated hardware and software.
Handles community infrastructure requests and incidents.
Participates in community infrastructure projects.
Plan, coordinate and test changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments allowing for business continuity and redundancy.
Acts as escalation point for the Technology Support Center.
Assists with the creation and maintenance of documentation.
Makes recommendations for improvement including technology, processes, and procedures.
Works outside business hours when needed for maintenance, projects and incidents.