Infra Support-IT Analyst
About The Position
As an Infrastructure Integrator, your main function is leading the efforts to successfully implement and support the LP1 site infrastructure, including business and manufacturing workstations, peripherals, printers, telecom, and others. The role will support multiple business groups such as Manufacturing Operations, Supply Chain, Quality, Engineering, and Technical Services/Manufacturing Science. The resource will also participate in ad-hoc site infrastructure projects and ensure enterprise and organizational cybersecurity practices are followed. Finally, this role is also expected to implement and manage service management for the tech infrastructure at the Client site, including driving efforts for periodic service reviews, with the intent to drive continuous service improvements.
Requirements
- GMP knowledge and training
- Cybersecurity principles knowledge and training
- Strong problem identification and resolution skills
- Strong communication skills
- Customer focused
- Technical growth and application
- Experience working in Parenteral manufacturing
- Teamwork/Interpersonal skills
- Understanding of Manufacturing safety & quality
- Strong Service Delivery skills using ITIL framework
Responsibilities
- Coordinate with other Client groups and vendors regarding requirements, operating system requirements, additional hardware requirements and costs.
- Create strategy and plan to provide qualified infrastructure platforms, and be able to execute the defined plan.
- Perform Cybersecurity assessments according to enterprise and organizational requirements.
- Train end user(s) on the operations of new equipment, workstation software, networking, etc.
- Troubleshooting problems on platforms including; Citrix, RealVNC, VDI, Linux, MacOs, Windows OS, iGel technology and other workstation connected hardware as well as Telecom.
- Experience in configuring DNS, NTP, Proxy, etc, for MQ workstations.
- Consultant for questions regarding infrastructure, compatibility, backup, and configuration issues.
- Provide strategy for immediate and future upgrades/patching of hardware and software applications.
- Providing supporting documentation for validation and testing of upgrades.
- Drive the validation of new and existing systems by providing technical design information to assure GMP data integrity.
- Perform technical requirements gathering and analysis of business and manufacturing IT infrastructure.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
