Infra Cloud Delivery Manager

Bright Vision Technologies • Frisco, TX

3d • Remote

About The Position

Bright Vision Technologies is seeking an Infra Cloud Delivery Manager for a six-month contract assignment. The role supports day-to-day ownership, performance, and continuous improvement of assigned infrastructure services. The contractor will coordinate across engineering, architecture, operations, and business stakeholders to help ensure reliable, scalable, and cost-effective service delivery.

Requirements

• Strong understanding of cloud capacity management.
• 10+ years of experience in IT service management, infrastructure operations, service delivery, or a related field.
• Working experience with ITIL practices and service management principles.
• Experience supporting infrastructure services such as servers, networks, storage, cloud platforms, or related technologies.
• Experience coordinating work across technical teams and business stakeholders.
• Ability to interpret service metrics, identify trends, and translate findings into clear actions and updates.
• Strong written and verbal communication, organization, analytical thinking, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment with limited supervision.
• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience.
• Strong understanding of forecasting and demand management.
• Experience managing Azure and AWS provider capacity.
• Strong knowledge of capacity risk management and assessment.
• Clear understanding of application capacity and resilience.
• Experience with data, APIs, and capacity intelligence.
• Practical experience with capacity governance and controls.
• Knowledge of capacity constraint mitigation and cloud resource capacity optimization.
• Strong experience with executive and stakeholder communication.

Responsibilities

• Support end-to-end ownership of assigned infrastructure services, focusing on availability, reliability, utilization, adoption, and service-level performance.
• Maintain service documentation, roadmaps, performance dashboards, operational metrics, and stakeholder communications.
• Coordinate service activities across architecture, engineering, quality assurance, operations, product, and project teams.
• Facilitate service reviews, track actions, analyze trends, and communicate service performance, risks, and improvement priorities.
• Serve as a point of contact for service inquiries, operational concerns, and stakeholder feedback.
• Assist with service strategy, design, transition, operations, and lifecycle activities.
• Identify practical opportunities to improve service quality, efficiency, scalability, and cost effectiveness.
• Support incident follow-up, root cause analysis, corrective actions, and continuous improvement initiatives.
• Prepare clear communications for service releases, changes, performance updates, and improvement activities.

What This Job Offers

• Career Level: Senior