Information Technology Technician (Part-Time, 25 hours per week)

Glenview Public Library•Glenview, IL

6d•Onsite

About The Position

The Information Technology Technician provides level 1 & 2 tech support by assisting in the maintenance and service of the technology infrastructure, and in end-user support of the public and staff. This position also leads IT projects under the supervision of the Information Technology Director and is the primary IT contact on rotating/assigned nights and weekends. The pay range for this position is $20 per hour to $22 per hour. Offers are made within this range based on competencies, experience, and internal equity. The work schedule for this role is the following: Monday 2:30 p.m. - 7:00 p.m. Tuesday 1:30 p.m. - 9:00 p.m. Wednesday 9:00 a.m. – 3:00 p.m. Friday 8:30 am - 4:30 p.m. Also required will be to work 1 out of every 4 weekends on a rotating basis. Weekend hours are Saturday 9:00 am – 5:00 p.m. and Sunday 12:30 – 5:00 p.m.

Requirements

High School Diploma or GED required.
Experience working in Information Technology
Successfully handles multiple tasks and projects simultaneously.
Communicates effectively in person, by telephone and in writing, with staff, public, and vendors.
Works independently and prioritizes tasks to meet deadlines.
Adaptable to changes in existing practices, library routines, and workflows.
Excellent interpersonal skills and ability to maintain and foster cooperative, courteous working relationships with a multicultural/multigenerational staff and patron population.
Can listen, analyze, problem solve, and exercise good judgment when handling both routine and non-routine issues.
Can operate a personal computer; has knowledge of ILS software, email, Windows, Excel, and basic word processing functions.
Ability to explain ideas to non-technical people
Ability to sit, walk, stand, bend, and stoop on an occasional basis.
Ability to grasp, push, pull objects such as files, file cabinet drawers, and ability to reach overhead.
Ability to lift up to 25 lbs. on an occasional basis.
Possession of a valid Illinois Driver’s License, access to a personal vehicle, and proof of current automobile insurance required.

Responsibilities

Works in conjunction with the IT Specialist to motivate and train staff; provides guidance and assistance to staff with daily work activities as required.
Maintains an awareness and understanding of current policies and procedures and displays proficiencies in all functions within the department.
May participate in appropriate local, state, and national professional organizations.
Develops and maintains position-relevant technology skills.
May participate in library-wide workgroups.
Participates in relevant training, continuing education, and/or professional development.
Provides first-line triage troubleshooting of hardware, software, and other IT technologies.
Provides routine hardware, software, and device maintenance.
Assists in the design, configuration, installation, and deployment of managed technologies.
Develops and maintains user documentation.
Physically secures equipment in public areas.
Coordinates and schedules the use of portable computing and presentation equipment sets up presentation equipment as needed.
Orients new employees to library technologies, as required.
Available to work evenings and weekends as needed.
Performs other duties as assigned.