Information Technology Technician (Part-Time, 25 hours per week)
About The Position
The Information Technology Technician provides level 1 & 2 tech support by assisting in the maintenance and service of the technology infrastructure, and in end-user support of the public and staff. This position also leads IT projects under the supervision of the Information Technology Director and is the primary IT contact on rotating/assigned nights and weekends. The work schedule for this role is Monday 2:30 p.m. - 7:00 p.m., Tuesday 1:30 p.m. - 9:00 p.m., Wednesday 9:00 a.m. – 3:00 p.m., Friday 8:30 am - 4:30 p.m. Also required will be to work 1 out of every 4 weekends on a rotating basis. Weekend hours are Saturday 9:00 am – 5:00 p.m. and Sunday 12:30 – 5:00 p.m. This is a Part-Time, 25 hours per week position.
Requirements
- Under the supervision of Information Technology Director, this employee serves as the Information Technology Technician.
- High School Diploma or GED required.
- Experience working in Information Technology
- Successfully handles multiple tasks and projects simultaneously.
- Communicates effectively in person, by telephone and in writing, with staff, public, and vendors.
- Works independently and prioritizes tasks to meet deadlines.
- Adaptable to changes in existing practices, library routines, and workflows.
- Excellent interpersonal skills and ability to maintain and foster cooperative, courteous working relationships with a multicultural/multigenerational staff and patron population.
- Can listen, analyze, problem solve, and exercise good judgment when handling both routine and non-routine issues.
- Can operate a personal computer; has knowledge of ILS software, email, Windows, Excel, and basic word processing functions.
- Ability to explain ideas to non-technical people
- Ability to sit, walk, stand, bend, and stoop on an occasional basis.
- Ability to grasp, push, pull objects such as files, file cabinet drawers, and ability to reach overhead.
- Ability to lift up to 25 lbs. on an occasional basis.
- Possession of a valid Illinois Driver’s License, access to a personal vehicle, and proof of current automobile insurance required.
Responsibilities
- Works in conjunction with the IT Specialist to motivate and train staff; provides guidance and assistance to staff with daily work activities as required.
- Maintains an awareness and understanding of current policies and procedures and displays proficiencies in all functions within the department.
- May participate in appropriate local, state, and national professional organizations.
- Develops and maintains position-relevant technology skills.
- May participate in library-wide workgroups.
- Participates in relevant training, continuing education, and/or professional development.
- Provides first-line triage troubleshooting of hardware, software, and other IT technologies.
- Provides routine hardware, software, and device maintenance.
- Assists in the design, configuration, installation, and deployment of managed technologies.
- Develops and maintains user documentation.
- Physically secures equipment in public areas.
- Coordinates and schedules the use of portable computing and presentation equipment sets up presentation equipment as needed.
- Orients new employees to library technologies, as required.
- Available to work evenings and weekends as needed.
- Performs other duties as assigned.
Benefits
- health
- dental
- vision
- life insurance
- IMRF pension program
- paid time off
- other related benefits
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
