HELP DESK TECHNICIAN - 2nd Shift

State of Michigan • Dimondale, MI

11d • Hybrid

About The Position

This position is part of the team responsible for providing IT support to State of Michigan employees and partners. The role involves logging and tracking client requests, investigating, evaluating, and resolving reported support issues, and providing technical assistance for technology and automation initiatives. The primary hours for this position are 3 p.m. to 11 p.m.

Requirements

• Possession of a certificate in information systems, data processing, electronics technology, mainframe operations, or microcomputer systems gained through completion of a one-year, college-level curriculum.
• Information Technology Technician 7: No specific type or amount is required.
• Information Technology Technician 8: One year of experience equivalent to an Information Technology Technician 7.
• Information Technology Technician E9: Two years of experience equivalent to an Information Technology Technician, including one year equivalent to an Information Technology Technician 8.
• Significant on-the-job or other technical training that can be shown to provide the required knowledge of information systems equivalent to that gained through completion of a one-year, college-level curriculum may be substituted for the post-secondary certificate.
• Possession of an associate's degree in information systems, data processing, electronics technology, or microcomputer systems may be substituted for one year of information technology technician work experience.

Responsibilities

• Log, categorize, and prioritize incidents.
• Perform initial diagnosis and determine if escalation is necessary.
• Install and maintain software.
• Serve as a troubleshooter in the implementation and use of workstations and associated software and hardware.
• Answer technical phone lines.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree