Help Desk Support - 2nd Shift/Evenings

Wunderlich-Malec Careers•Eden Priaire, MN

5d•Onsite

About The Position

Wunderlich-Malec Engineering, a 100% employee-owned ESOP and a leading engineering firm, is seeking an IT Helpdesk Support Specialist for their 2nd shift/evening operations in Eden Prairie, MN. This role is crucial in providing technology support for operational needs and personal technology devices. The specialist will offer support through various channels including phone, email, remote desktop control, and in-person assistance to both office and field users across multiple locations. The position requires regular business hours and after-hours coverage. Please note that this role does not offer work visa sponsorship, and only candidates local to the Minneapolis/St. Paul, MN area will be considered.

Requirements

Three to Five years of IT experience providing user support service in a complex business environment, including experience in using and supporting desktop applications
Two+ years experience in all the following applications: Windows 10, Office 365, and Apple iOS
Basic understanding of networking and DNS
Good understanding of computer systems, mobile devices, and other tech products
Proven technical skills for diagnosing and troubleshooting applications, operating systems, and hardware problems
Ability to clearly communicate technical concepts, in spoken and written form, to technical and non-technical audiences
Strong time and priority management skills and ability to perform the primary functions of the position with minimal supervision
Willingness to travel to all LSC locations, business functions, and training as needed for work

Nice To Haves

Additional certifications in Microsoft, Cisco, or similar technologies are a plus

Responsibilities

Accept initial IT support requests, prioritize, diagnose, and drive resolution independently, or with assistance from Wunderlich-Malec Field Support (directly or ticketing system)
Attempts to resolve most of the support requests upon first contact with the user
Participates in the evaluation, development, and implementation of technology standards, equipment, and procedures to ensure consistency, compliance, and equipment management
Participate in the development and maintenance of the standard desktop, laptop, and virtual desktop images
Participate in new hardware and software rollouts
Assist in providing tools, training, or other useful resources to help employees utilize technology more effectively
Maintain IT hardware, perform small hardware repairs, work with vendor repair services, and help maintain an inventory of spare parts
Support mobile device technology service requests and manage Microsoft Intune system for phones and tablets across the company
Responsible for allocating/purchasing new and used devices as requested and approved
Participates in companywide initiatives or projects as it relates to technology, equipment, or services
Administer user management controls over company software systems
Other duties as assigned