Information Technology Technician I
Science and Engineering Services, LLC•Huntsville, AL
•Onsite
About The Position
The Information Technology (IT) Technician I provides the first level of support to users of SES IT equipment located onsite and offsite.
Requirements
- Associate Degree in computer related field
- 0-2 years IT support experience
- Any combination of education/experience may be substituted for job requirements at the recommendation of the hiring manager and approval of the COO and CEO.
Responsibilities
- Good customer service skills
- Clear and concise communication skills
- Possesses basic knowledge of IT industry practices and standards
- Working under close supervision, assists with solving routine problems identified to the Help Desk
- Install Windows OS, drivers and applications to bare metal systems in preparation for SES configurations to be applied
- Conducts installation and maintenance of systems/equipment, and provides associated training to customer personnel
- Diagnose, isolate, and correct problems to component level to restore system's functions
- Communicates with users and other technicians to ensure problems are resolved in a timely manner
- Updates required documentation in according to SES practice or procedure
- Other duties as assigned
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What This Job Offers
Career Level
Entry Level
Education Level
Associate degree
