Information Technology Support Technician

Embrave • Colorado Springs, CO

2d • Onsite

About The Position

The Information Technology (IT) Support Technician is responsible for technical duties related to computer hardware and software personnel support and training; provides project support and maintenance for new and modified systems and programs; maintains, installs, troubleshoots, and configures desktop computers and related peripheral equipment.

Requirements

• Bachelor's degree in IT, Computer Science, or related field.
• Successful and relevant work experience combined with professional certifications and/or training may be accepted in lieu of a degree.

Responsibilities

• Coordinate and provide technical support, over the telephone, through email, remotely and/or in person to personnel; troubleshoot and solve standard software, hardware, voice network, telecommunications, and network problems.
• Install, configure, troubleshoot, modify, and update hardware and software.
• Perform routine component replacements and upgrades.
• Provide one-on-one training pertaining to the use of standard applications, equipment and/or systems, such as audio/video equipment, telecommunication equipment and systems, personal computers, laptop computers, and general office software.
• Provide assistance to personnel; verify the location of the problem; elicit information from the end user on the nature of the issue; resolve the issue or refer to the IT vendor when necessary.
• Ensure that new and upgraded systems work effectively with current systems and programs; determine and document proper installation parameters for software and hardware in order to ensure smooth integration, transition and efficiency.
• Create user IDs, modify user profiles, reset passwords, maintain email accounts, email distribution lists and perform regular file maintenance; set up user access permissions consistent with Embrave policies and procedures; document changes and revisions.
• Plan and maintain assigned project schedules and work requests; monitor, coordinate and report project status and problems to management; monitor assigned budgets as necessary.
• Function as project leader on technology implementation teams.
• Provide technical and functional supervision of vendors and contract staff.
• Inform management of existing or potential problems; maintain problem logs.
• Assist in system moves, adds, and changes; review installation sites and plans.
• Adhere to Embrave standards for network and system hardware and software; develop network and system-related documentation.
• Works outside of regular business hours as needed for system maintenance or emergency support.
• Perform duties related to asset management of hardware and software.
• Promotes and demonstrates the Mission, Vision, and Core Values of Embrave.
• Develops and maintains good working relationships with all departments, the management team, vendors, regulatory agencies and community partners.
• Embraces cultural diversity amongst ourselves and our community.
• Responsible for the human, financial, and material resources as well as data and information entrusted to us.
• Performs other job-related duties as required.

Benefits

• 14 Paid Holidays
• Vacation, Sick and Personal Time
• 401(k), Roth and Traditional plans offered, 5% Employer Match, 2 Years Fully Vested
• Employer-paid Employee Assistance
• Medical ICHRA plans, Dental, Vision
• Employer-paid Life Insurance for employees and dependents
• Voluntary Benefits: Accident, Critical Illness, Hospital, ID Theft, and Legal Support Services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level