Information Technology Support Technician - JOR

National Youth Advocate Program • Columbus, OH

1d

About The Position

The Information Technology Support Technician for La Jornada provides IT setup and device support of laptops, Chromebooks, cell phones, other employee-issued IT equipment, and physical site changes/adds/moves for ORR-funded programs. The Information Technology Support Technician for La Jornada will perform duties including, but not limited to: Perform all work in a manner consistent with the National Youth Advocate Program’s mission, values, and philosophies. Provide new device setup, configuration, and deployment of PCs/laptops, Chromebooks, cell phones, other employee-issued IT equipment. Support the IT team in the maintenance of hardware, software, and other systems. Run software updates and backups when requested. Provide additional Help Desk support for PCs/laptops, end user, hardware and software support. May research unusual bugs or issues that are encountered. Maintain IT La Jornada inventory. Performs other duties as requested.

Requirements

• High School diploma or GED equivalent.
• Proficient use of desktop and laptop computers, smart phones and tablets, printers, fax machines and photocopiers as well as software including word processing, spreadsheet and database programs.
• Excellent customer service and communication skills.
• Sensitive to cultural diversity.
• Enthusiastic self-starter.
• Excellent oral and written communication skills.
• Effective problem solving and decision making skills.
• Works independently and as a team member.

Nice To Haves

• IT certifications, or in pursuit of certifications, or in pursuit of a degree in computer science, information technology, or engineering preferred.
• Experience with device setup and configuration preferred.
• Ideal candidate has some education/experience in programming, database management, and technologies like MS SQL, Exchange, Access, and .Net frameworks.

Responsibilities

• Perform all work in a manner consistent with the National Youth Advocate Program’s mission, values, and philosophies.
• Provide new device setup, configuration, and deployment of PCs/laptops, Chromebooks, cell phones, other employee-issued IT equipment.
• Support the IT team in the maintenance of hardware, software, and other systems.
• Run software updates and backups when requested.
• Provide additional Help Desk support for PCs/laptops, end user, hardware and software support.
• May research unusual bugs or issues that are encountered.
• Maintain IT La Jornada inventory.
• Performs other duties as requested.

Benefits

• 33 Paid days off each year! (11 holidays + 22 days PTO)
• Healthcare Benefits for you and your family
• Pet insurance that provides discounts and reimbursements
• Competitive salaries and benefits including a 401(k)
• Summer Hours Off (Half-day Fridays and Work Anniversary Trips!)
• Mileage Reimbursement
• Phone Allowance
• Student Loan Repayment Assistance
• CEU’s and ongoing trainings/education

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED