Information Technology Technician

Luzerne County•Wilkes-Barre, PA

3d•Hybrid

About The Position

We are looking for a technically skilled candidate that displays good problem solving abilities. The IT Technician duties require the maintenance, installation, troubleshooting and repair of computers, peripheral devices as well as providing support for various software applications within the Agency. Work is expected to be performed with extreme accuracy, exceptional organizational skills, significant independence and problems are referred to supervisor for resolution. The IT Technician is expected to display good interpersonal skills as they will interact with Agency employees and Management.

Requirements

Knowledge of internet usage
Knowledge of computers with emphasis on laptops, desktops and network printers.
Knowledgeable of Microsoft Office Suite
Capable of troubleshooting various technological issues
Ability to complete required work within specified deadlines
Ability to read, understands, and applies a variety of interrelated instructions, such as those found in guidelines, regulations and policies.
Excellent written and verbal communication skills
Good interpersonal skills to establish rapport with and relate to Agency employees
Ability to lift and carry objects weighing up to 40 pounds
Agility to bend, kneel, stoop, twist and stretch to gain access to computer parts and wires.
General understanding of the knowledge, skills, and abilities needed to perform duties
Exceptional organizational skills
An associate's degree in any information technology field; OR Two years of experience providing information technology support services involving hardware and software installation, operation, and maintenance; OR an equivalent combination of experience and training.
Be A Pennsylvania resident
Be eligible for selection in accordance with merit system employment regulations

Responsibilities

Receives calls for assistance, elicits information, and performs hardware and software diagnostic procedures including the use of software utility programs in the diagnosis and troubleshooting of IT hardware and software problems; and resolves, refers to MIS director, or arranges for vendor service follow-up to ensure that the work is completed appropriately
Leverage helpdesk software to log and document incidents including all troubleshooting steps taken for resolution for tracking purposes and future reference
Assists in the physical installation of workstations, monitors as well as the deployment of mobile devices such as Jetpacks and tablets
Installs and configures IT hardware and software on new workstations and installs and configures hardware and software upgrades for new or existing workstations
Performs hardware and software diagnostics to isolate and correct functional problems
Utilizes remote control software to troubleshoot desktop issues from a central location to support 16 of our remote Active Adult Centers.
Diagnoses and troubleshoots localized IT hardware, software, and network connectivity problems
Resets passwords, unlocks user accounts and disable terminated employees for Active Directory accounts
Enter and update the Agency Asset Database to ensure its accuracy. Label and enter all new equipment as well as write-off all equipment that is deemed end of life
Prepares simple batch files, macros, and other automated procedures for users as needed.
Installs and runs anti-virus software programs to detect and eliminate computer viruses.
Troubleshoots telephone, voice mail, and other telecommunications related problems
Travel is required to remote locations within Luzerne/Wyoming Counties.
Performs related work as required by the following Agencies Area Agency on Aging, Children and Youth, Drug and Alcohol, Mental Health as well as assist County IT when needed.
Perform other related Information Technology duties as requested by the Agency