Information Technology Support Technician Level 1

Joyce Meyer Ministries•Fenton, MO

4d•Hybrid

About The Position

We are seeking an Information Technology Support Technician Level 1 to join our ministry. This role supports the mission to Share Christ - Love People by providing level one support for the Windows and Macintosh environment and related systems. We continue to create and innovate new ways to promote unchanging truth of the Gospel of Jesus Christ. We help those who are hurting in practical ways that make a difference. The ministry has 5 Core Values. They are Love, Faith, Unity, Excellence, and Integrity. Joyce Meyer Ministries believes that you and your family are important. We believe that when you know you are valued, you help to make Joyce Meyer Ministries a better place to work and ensure a positive environment that supports the mission to Share Christ | Love People.

Requirements

2 years experience in a technical field
Knowledge of commonly used concepts, practices and procedures within the Information Technology field
Broad and general understanding of Information Technology and software terms as well as personal computer and networking terms
Knowledge of Microsoft Office 365 and associated products
Knowledge of both Windows and Mac devices preferred
Excellent written and verbal communication skills with ability to communicate technical information to users of various skill levels
Excellent analytical and problem-solving skills
Ability to follow team documentation and processes
Ability to prioritize and organize workload with management direction
Ability to work with all levels within the organization

Responsibilities

Provide excellent technical support to end users to identify and resolve issues with hardware, software, workstations, printers/copiers, phones and network connectivity, etc.
Proactively respond to support tickets, calls, emails, and direct user requests for technical support which includes gathering information and providing guided support and troubleshooting to end users, escalating issues to other team members and outside vendors
Serves as first point of contact for issues reported via ticket, phone or email which includes monitoring, tracking and updating support tickets to ensure a timely resolution
Follow team documentation and guidelines to perform the functions of the job
Create and update team documentation with technical solutions and processes