Information Technology Support Specialist

General Dynamics Information Technology • San Antonio, TX

1d • $30 - $41 • Onsite

About The Position

Shape the Mission. Shape Your Career. Step into a role where your technical talent directly supports national‑level operations. As a Help Desk Technician IV with GDIT, you’ll be part of an elite IT team ensuring our customers stay connected, productive, and mission‑ready. If you’re resourceful, mission‑minded, and ready to make an impact, this is where you belong.

Requirements

• AA/AS degree
• 5+ years relevant help desk or IT support experience
• Proficient in hardware/software troubleshooting, remote support tools
• TS/SCI with Full‑Scope Polygraph (active)
• CompTIA Security+ (or obtained within first 3 months)
• U.S. citizen
• mission‑essential availability may include holidays
• Annapolis Junction, MD

Responsibilities

• Deliver responsive, high‑quality support via phone, email, chat, and ticketing systems.
• Track, triage, and resolve technical issues with accuracy and professionalism.
• Troubleshoot hardware, software, and basic network connectivity challenges.
• Provide clear, step‑by‑step guidance to users at all levels.
• Escalate complex issues to advanced teams when needed.
• Mentor junior technicians and support new team members.
• Install, configure, and update software across user devices.
• Support account management tasks such as password resets and lockouts.
• Diagnose basic issues with printers, scanners, and peripherals.
• Maintain inventory and contribute to asset management processes.
• Create clear, detailed documentation of issues, resolutions, and procedures.
• Contribute solutions and best practices to the knowledge base.
• Ensure all tickets include complete, accurate troubleshooting steps.
• Provide friendly, empathetic, and highly effective customer service.
• Translate technical concepts into language non‑technical users can understand.
• Keep users informed with timely ticket updates.
• Support teammates and contribute to an engaged, high‑performing team culture.
• Follow all established security and IT policies.
• Report potential incidents or anomalies immediately through proper channels.

Benefits

• Competitive compensation
• 401(k) with company match
• Comprehensive health & wellness
• Access to AI‑driven career tools and learning platforms
• Dedicated internal mobility support for long‑term career progression
• Variety of medical plan options, some with Health Savings Accounts
• Dental plan options
• Vision plan
• Ability to contribute both pre and post-tax dollars to 401(k) up to the IRS annual limits and receive a company match
• Full flex work weeks where possible
• Variety of paid time off plans, including vacation, sick and personal time
• Holidays
• Paid parental, military, bereavement and jury duty leave
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree