Information Technology Support Specialist (SCA 152423)
About The Position
The Iowa Judicial Branch is seeking an Information Technology Support Specialist to serve on the Proprietary Application Support Team. This team delivers support to the Judicial Branch’s employees on how to use various types of proprietary software programs efficiently and effectively in fulfilling business objectives. This position blends hands-on technical support, proprietary application troubleshooting, system maintenance, and end-user support. This includes troubleshooting applications and software for all internal court staff. The Information Technology Support Specialist is responsible for supporting, maintaining, and improving in-house applications. This role focuses on troubleshooting, database interaction, scripting, end-user support, and collaboration with development and business teams to ensure stable, reliable system operations.
Requirements
- High school diploma (or high school equivalency diploma).
- Equivalent of three (3) years of full-time experience in computer science or related experience.
- Experience may be substituted with related education on the basis that successful completion of thirty (30) semester hours or academic equivalent equals one year of experience.
- Working knowledge of computer software, hardware, and application troubleshooting.
- Advanced technical knowledge of operating systems and software.
- Attention to detail.
- Analytical and problem-solving skills to troubleshoot and diagnose issues.
- Ability to secure confidential information.
- Customer service skills.
- Reliable transportation and the ability to travel.
Nice To Haves
- Associate’s degree in computer science or information technology.
- Experience working in or transitioning to Agile methodologies.
- Knowledge and experience with UNIX programming language
- Knowledge and experience with PL/SQL
- Experience with shell scripting, including navigating directories, listing files, and opening/editing scripts in QA and production support environments.
Responsibilities
- Maintain and enhance new and existing systems, hardware, and software performance.
- Monitor compliance and requirements.
- Anticipate web and software needs; audit system behavior and monitor firewalls.
- Perform software installations, updates, and configurations.
- Prioritize, schedule, and administer preventative maintenance and updates.
- Record all issues, actions, and resolutions to help with future troubleshooting.
- Review diagnostics and assess the functionality and efficiency of systems.
- Diagnose and resolve hardware, software, and network issues.
- Test and perform post-resolution follow-ups to ensure problems are resolved.
- Perform network connectivity, Wi-Fi setup, and printer configurations.
- Implement security protocols, including user access controls and data backups.
- Provide customer service and training to users on software applications, security best practices, and system use.
- Generate sign-ins for new hires during the onboarding process.
- Other duties as assigned.
Benefits
- Collaborative, positive professional work environment
- Opportunities to make a widespread difference in the Iowa communities
- Excellent benefits package
- Paid Holidays/Vacation/Sick Leave
- Iowa Public Employees’ Retirement System (IPERS) plan
- Employee discount program
- Employment with the Iowa Judicial Branch may qualify for the federal student loan repayment program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
