Sr Information Technology Support Specialist

Fox Factory•Santa Fe Springs, CA

1d•$80,281 - $110,387•Onsite

About The Position

Provides technical support responsible for resolving highly complex issues or developing solutions to support complicated and diverse hardware and software systems. Develops end-user training programs and documentation for broader and diverse user groups.

Requirements

HS diploma or equivalent
4+ years of relevant IT technical experience
Experience software performance tuning, network performance tuning, & database performance tuning
Experience in the development of training, testing processes and leadership in IT functions
Ability to present technical information
Knowledge of software testing and maintenance
Ability to solve complex problems
Process improvement skills

Responsibilities

Researches and selects system expansions or enhancements by studying work load and capacity of computer system.
Conducts evaluation of technology process problems and recommends solutions including purchase of vendor packages or products.
Establishes program objectives and specifications to be used for testing new programs; comparing programs setting the standards and making modifications.
Analyzes performance metrics, recommends and leads recommended solutions of changes to processes procedures, and or training.
Works with IT professionals and end users to access system and training needs for applications
Establishes service desk procedures and ensures that processes are being followed
Develops, implements and/or approves training and documentation policies, standards and procedures.
Develops comprehensive test plans and sees that they are carried out and analyzed to provide information for process improvement.
Maintains historical records by documenting hardware and software changes and revisions.
Maintains client confidence and protects operations by keeping information confidential.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.