Information Technology Support Specialist I

Family Health Centers of San Diego•San Diego, CA

1d•Hybrid

About The Position

The Information Technology Support Specialist I provides technical assistance for all computer systems, terminals, printers, network hardware, operating systems; system software; enterprise systems, other devices and systems connected to the agency’s enterprise network. The specialist will, 1) Effectively evaluate and trouble-shoot hardware and software problems and usage problems for staff and to effect repair of those problems; 2) provide training on hardware and software components and the use of computer systems for staff; 3) Install, configure and test new hardware and software; 4) Be the primary customer interface for the Department’s help desk system and will provide accurate logging, status reporting, and solution reporting for problems reported to the help desk. LEVEL 1: Applies basic skills while developing some specialized skills in procedures, operations, techniques, tools, materials, and/or equipment appropriate to area of specialization; performs routine and/or repetitive tasks; limited decision making required; generally works under close supervision; has no or limited experience; work is performed from within specific limits of established procedures and/or defined instructions.

Requirements

High school diploma or GED equivalent.
Ability to communicate computer concepts to users of all computer literacy levels, in order to perform training, on a one-on-one basis.
Basic knowledge of data networking principles, architecture, and applications.
Basic knowledge of the installation and configuration of network printing resources.
Basic organizational skills, attention to detail, time-management skills, and strong motivation to meet deadlines and achieve goals.
Intermediate interpersonal and customer service skills.
Intermediate written and verbal communication skills, including ability to communicate effectively with employees who speak English as a second language.
Knowledge of, and the ability to effectively apply, the concepts of local and wide-area network components and architecture and personal computer systems to the needs of FHCSD and its staff.
Must be self-sufficient and able to work under minimal direct supervision.

Nice To Haves

COMPTIA Certification preferred
ITIL Certification preferred.
MCP Certification preferred.
Bilingual English/Spanish preferred.
Familiarity with the operation of Microsoft Solutions based business applications.
Specific understanding of and experience with Microsoft Solutions is highly desirable.
Equivalent, relevant experience can substitute for the certification.
Experience in Information Technology systems including Microsoft Operating Systems, Microsoft Office and other Microsoft Solution installation, configuration, operation and repair preferred.
Or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements.

Responsibilities

Evaluates and trouble-shoots personal computer hardware and software, peripheral device, mobile devices and network component problems.
Interprets system console messages and other error messages and conditions and initiates corrective action when required.
Installs, sets up, configures, tests, and operates personal computers, mobile devices, terminals, peripheral devices, and network hardware and software components.
Is the primary interface for the Department’s help desk and customer support system, providing prompt response to user problems, recording of all trouble calls, maintaining status of problems within the help desk system, and recording solutions to problems and the closing of trouble calls.
Maintains records required to accurately track all computer equipment and software inventory.
Performs other duties as assigned.
Responsible for the operation and maintenance of the Department’s help desk and customer support application system.
Train users in PC and network applications as required.