Information Technology Support Engineer

Pima County • Tucson, AZ

20h • $72,009 - $100,817 • Onsite

About The Position

The Pima County Information Technology Department is seeking a motivated, detail-oriented IT Support Engineer with experience supporting enterprise IT infrastructure in Microsoft Active Directory and Azure environments. In this role, you'll help develop architectures for implementation, support, and maintenance of critical on-premises and cloud-based systems that serve Pima County operations both internal and public facing. You'll work in a collaborative, technical environment where strong communication, teamwork, and problem-solving skills are essential. The County’s technical environment is a cutting-edge private cloud, eventually to be extended into hosted clouds. This position includes participation in a rotating on-call schedule and periodic after-hours maintenance. Candidates must obtain and maintain Arizona Criminal Justice Information System (ACJIS) certification before completing the training period. This is a non-supervisory position. If you're looking to grow your technical expertise while supporting technology that makes a difference in your community, we encourage you to apply. Please review the Preferred Qualifications and address each applicable qualification in your application. This is an in-office position located in Tucson, AZ, and cannot be remote. The Information Technology Department is unable to provide visa sponsorship for this position.

Requirements

• Bachelor's degree from an accredited college, university or technical trade school with a major in computer science, computer engineering, management information systems (MIS), or a closely-related field as determined by the department head at the time of recruitment AND four years of work experience in the maintenance and administration of client computing or communications hardware and software infrastructure.
• Associate's degree from an accredited college, university or technical trade school with a major in computer science, computer engineering, management information systems (MIS), or a closely-related field as determined by department head at the time of recruitment AND six years of work experience in information technology INCLUDING four years of experience in the maintenance and administration of client computing or communications hardware and software infrastructure.
• Relevant experience and/or education from an accredited college or university may be substituted.
• Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.
• Valid driver license is required at time of application. Valid AZ driver license is required at time of appointment.
• The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant’s suitability to operate county vehicles in accordance with Pima County administrative procedures.
• Failure to obtain and maintain the required licenses and certifications shall be grounds for termination.
• Any offer of employment resulting from this recruitment is contingent upon Fleet Services’ review and approval of the candidate’s driving record.
• The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history.
• Some positions may require completion of a satisfactory personal background investigation by the court or law enforcement agencies, due to the need for access to County Attorney and Court facilities, records, and communication systems.
• The Information Technology Department is unable to provide visa sponsorship for this position.
• This position will require a post-job offer physical and/or drug screen.
• Will need to visually analyze network diagrams, read technical documentation, and interpret data and may also need to listen to audio signals or use specialized equipment to test and troubleshoot communication systems.
• May need to wear personal protective equipment (PPE) and follow safety procedures to ensure the individual’s safety and the safety of others.
• Will require the ability to identify industry standard color-coding of electrical wiring and components.
• Will require lifting equipment up to 50lbs.
• Action Activity - bending, climbing, crawling, kneeling, reaching, squatting, and stooping; Motion Activity - grasping; Hearing Activity - in noisy areas on a radio, behind themselves; Speaking Activity - in person, on a phone, on a radio; Vision - must be able to operate a motor vehicle, operate a commercial vehicle, distinguish color, have depth perception, have peripheral vision.
• Frequently required to lift, push or pull objects weighing up to 50 pounds.

Nice To Haves

• Minimum two (2) years experience and/or academic study of Windows Server 2016/2019/2022/2025 design and/or implementation.
• Minimum two (2) years experience and/or academic study of study of Active Directory administration including Group Policy, DNS, or NTFS.
• Minimum two (2) years experience and/or academic study of with knowledge of Exchange Online administration.
• Minimum two (2) years experience and/or academic study of certificates and/or Enterprise PKI.
• Minimum two (2) years experience and/or academic study of Microsoft365 administration, architecture, and/or implementation.
• Minimum two (2) years experience and/or academic study of change management activities, design and/or execution of complex test plans in Windows server environments.
• Minimum two (2) years experience and/or academic study of PowerShell, VBS, or MSGraph to support Windows and/or Azure solutions.
• Minimum two (2) years experience and/or academic study of managing VPN's, and/or other remote work solutions (e.g. Cloudflare, AOVPN, Absolute Secure Access, RDGateway, Azure App Proxy, etc.).

Responsibilities

• Maintains detailed records of equipment deployment, configurations, and any issues encountered during the process.
• Prepares reports on logistics performance, cost savings, and efficiency improvements.
• Plans and coordinates the installation and relocation of computer hardware, software, and peripherals across various departments or locations.
• Maintains open communication with various stakeholders, including IT teams, department heads, and end-users.
• Leads and participates in support for all types of tickets received by ITD: resolving problems, creating new capabilities, etc.
• Participates in forecasting computing/communications growth and provides pro-active capacity management.
• Participates in the disposal of obsolete client and computing/communications center equipment; assists in client license compliance.
• Leads the automation, installation, configuration, documentation, troubleshooting and maintenance of ITD assets.
• Participates on Microsoft Teams to drive standardization and strategic implementations.
• Conducts testing to ensure the functionality and performance of computing and/or communications systems.
• Identifies and resolves any issues or malfunctions, troubleshoots problems related to connectivity and equipment failures.
• Manages fiber/copper builds for all Pima County cabling projects.
• Manages Pima County’s three Communications Job Order Contractors (JOC's), ensuring they follow Pima County communication specifications.
• Creates, maintains and updates Pima County communications specifications.
• Supports Pima County users regarding communications projects, ensuring they receive the required information to complete tasks efficiently and within budget.
• Oversees Blue Staking for Pima County, ensuring outside plant communications remain secure and functional.
• Designs and builds copper/fiber redundancy to ensure Pima County key locations retain communications capability.
• Creates budgets and calculates costs for potential future communications projects for upper management.
• Forecasts maintenance costs for both fiber and copper throughout Pima County.
• Ensures our JOCs are cleared for work at Superior Courts, Juvenile Courts, Justice Courts, Recorders Office and Jails.

Benefits

• competitive salaries
• generous health insurance coverage
• retirement plans
• flexible work schedules
• generous family leave policy
• wellness programs
• opportunities for professional advancement through training programs, workshops, and educational reimbursement programs
• County-wide employee recognition program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree