Information Technology Supervisor - Application Services

Los Angeles County Sanitation Districts•Whittier, CA

3d•Onsite

About The Position

The Los Angeles County Sanitation Districts is hiring an Information Technology Supervisor to lead its Application Services Group within the Facilities Planning Department’s Information Technology Section. Under the direction of the Information Technology Manager, the supervisor provides organization, leadership, technical guidance, direction, and mentoring to the group. The role works with other IT Supervisors and business departments to support consistent service delivery and modernize enterprise applications. The position is based at the Joint Administration Office in Whittier. The supervisor oversees enterprise application evaluation, implementation, administration, support, enhancement, and modernization; develops staff capabilities; contributes to IT strategic planning and budgets; and manages approved projects, resources, vendors, and customer relationships. The role also participates in staff selection and evaluation, reviews purchasing requests, and assists in developing and enforcing IT policies, procedures, and standards.

Requirements

Bachelor’s degree in Computer Science or a closely related field from an accredited college or university.
Valid California Class C driver license.
In addition to the degree, must meet one of these experience options: status as a Supervising Systems Analyst with the Los Angeles County Sanitation Districts; four years of experience as a Senior Systems Analyst with the Districts; or six years performing professional-level IT work in relevant domains, including at least one year in a supervisory capacity.
A master’s degree in Computer Science or a related field may substitute for one year of the required non-supervisory experience.
Knowledge of supervision and training principles, policies, and practices; enterprise applications and related IT systems and technologies; application lifecycle and software development lifecycle practices; system integration; application security; current technology trends; and technical report writing and business correspondence.
Ability to motivate staff; provide guidance, delegate, and resolve conflicts; communicate clearly with technical and non-technical audiences; translate business needs into application solutions; troubleshoot complex application and support issues; plan and deliver projects; maintain stakeholder relationships and customer satisfaction; manage multiple initiatives and deadlines; and balance reliability, cybersecurity, user needs, delivery, and modernization goals.

Nice To Haves

Project Management Professional (PMP) certification issued by the Project Management Institute.
At least five years supervising, leading, or managing an enterprise applications team, with responsibility for application support, enhancement, implementation, integration, upgrades, production support, and lifecycle management of major enterprise business systems.
Experience managing application vendors, implementation partners, statements of work, service-level expectations, contract renewals, software licensing, and vendor performance.
Experience with system integration and data exchange, including APIs, middleware, interfaces, batch jobs, reporting feeds, data quality, and cross-system dependencies.
Experience with application security and access governance, including role-based access control, segregation of duties, audit logging, secure configuration, vulnerability remediation, data protection, and compliance with organizational standards.

Responsibilities

Monitor, manage, and report on the performance of the Application Services Group.
Collaborate with other IT Supervisors to ensure consistent service delivery across the organization.
Oversee the evaluation, implementation, administration, support, enhancement, and modernization of enterprise application solutions.
Provide technical direction, coaching, and mentoring to staff.
Participate in the selection, motivation, evaluation, and discipline of staff.
Ensure staff are trained and equipped to perform their duties, and update training requirements to reflect evolving application platforms, development practices, integration tools, and business systems.
Assist with ongoing planning and implementation of projects in the IT Strategic Plan.
Assist in preparing annual operations, maintenance, and capital improvement budgets.
Manage approved projects to ensure effective budgetary and resource utilization and on-time completion.
Review and approve hardware, software, and services purchase requests, and manage associated subscriptions and contract renewals.
Assess budgetary and technical requirements for group projects and prepare associated job plans.
Facilitate customer outreach, including regular project status updates and customer health checks with business departments.
Supervise the evaluation and selection of consultants, implementation partners, software vendors, and application service providers.
Assist in developing and enforcing IT policies, procedures, and standards.