Information Technology Summer College Internship

Kubota•Gainesville, GA

3d•Onsite

About The Position

Kubota Manufacturing of America is hiring an Information Technology Summer College Intern for a 12-week internship in Gainesville and Jefferson, Georgia. The intern will provide first-line technical support to employees, assisting with hardware, software, and network-related issues while supporting day-to-day Service Desk operations. The position offers hands-on experience in a fast-paced manufacturing environment. The intern will help manage service tickets, troubleshoot technical issues, document resolutions, and provide customer service. They will collaborate with IT team members on daily operations and special projects, participate in training, and develop technical and professional skills. Applicants must be actively pursuing a relevant degree throughout the internship and have an expected graduation date of December 2027 or later. Candidates must be legally authorized to work in the United States without sponsorship. The role requires effective English communication. The work environment may include extremely hot or cold conditions and requires the physical capabilities described below; reasonable accommodations may be made.

Requirements

Currently pursuing a bachelor's or master's degree in Information Technology, Computer Information Systems, Computer Science, Cybersecurity, or a related field throughout the internship.
Expected graduation date must be December 2027 or later; applicants who have graduated or will graduate earlier are not eligible.
Basic knowledge of computer hardware, software, and networking concepts.
Strong communication and interpersonal skills, including excellent verbal and written communication.
Ability to work effectively in a team-oriented environment.
Strong analytical and problem-solving skills.
Self-motivated, willing to learn and adapt to new technologies, and able to take initiative.
Legally authorized to work in the United States without sponsorship.
Able to read, write, understand, and communicate effectively in English.

Nice To Haves

Previous customer service or technical support experience.
Familiarity with Windows operating systems and Microsoft Office applications.
Exposure to ticketing systems, Active Directory, or IT support tools.
Understanding of networking fundamentals.
Experience troubleshooting common computer and software issues.

Responsibilities

Provide first-line technical support by responding to employee issues and inquiries by phone, email, chat, and in person.
Assist employees with password resets, account access, and basic system troubleshooting.
Log, categorize, prioritize, and track incidents and service requests in the IT ticketing system.
Escalate unresolved issues to appropriate IT team members.
Follow up with users to confirm resolution and satisfaction.
Diagnose and resolve hardware, software, operating system, and network connectivity issues.
Assist with workstation setup, device deployment, software installation, and equipment maintenance.
Help troubleshoot printers, mobile devices, and other business technology tools.
Create and maintain support-process documentation, troubleshooting steps, and records of recurring issues.
Contribute to the Service Desk knowledge base and document resolutions and best practices.
Collaborate with IT team members on daily operations and special projects.
Participate in training and maintain awareness of emerging technologies and industry best practices.